CUSTOMER SERVICE REPRESENTATIVE AT LEXTORAH EDUCATION GROUP

About Company:

Lextorah Education Group is West Africa’s largest eLearning and Edtech group, partnering with top-ranked universities and organisations to deliver a broad range of job relevant programs designed to give every ambitious learner a path to achievement.

Our advanced marketing, recruitment, support, and analytics technology and services platform is a single-point solution for outstanding teaching and learning

Job Description:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Communication skills
• Interpersonal and Emotional Intelligence
• Problem-Solving and Critical Thinking
• Technical Proficiency
• Time Management and Multitasking
• Product and Policy Knowledge
• Professionalism and Attitude
• Feedback and Improvement

Qualifications and Skills:

• ND/BSc in Business Administration, Makreting or related fields.
• Distinction, First class or Second class upper in Business Administration or related fields.

Salary

Application Closing Date: 17th November, 2025

Application Instructions:

Interested and qualified candidates should send their resume to: hr@lextorah.com using the Job Title as the subject of the mail.