CUSTOMER SERVICE OFFICER AT THE AGRIC & CULTURE COMPANY

About Company:

At The Agric & Culture Company, makers of Uto! and Daalu mayonnaise, we are building one of Nigeria’s fastest-growing condiment and seasoning brands. Our products are trusted in homes, neighborhoods, and food businesses nationwide. 

Job Description:

As a Shawarma Customer Service Officer (SCSO), you will:

• Be the first point of contact for Shawarma vendors customers.
• Make daily phone calls to new and existing Shawarma customers.
• Take first-time orders, and welcome new customers.
• Respond to complaints promptly and ensure complete resolution.
• Build and maintain long-term relationships with Shawarma vendors.
• Support the protection and growth of Shawarma Market Share (SMS) in assigned neighborhoods and Verify customer details
• Accurately document verification, complaints, and resolutions using company tools.

Requirements:

• Strong communication and active listening skills.
• Ability to handle objections and solve problems effectively.
• Excellent follow-up discipline and documentation habits.
• Experience in customer service, sales support, or a similar role is an added advantage.

Tools You’ll Use:

• Phone & WhatsApp Business.
• Ticket Log Sheet (for complaints & resolutions).
• SDS Sheet (for tracking performance).

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: recruitment@agricandculture.com using “Application for Shawarma Customer Service Officer (SCSO)” as the subject of the email.