CUSTOMER SERVICE OFFICER AT MAJEURS HOLDINGS LIMITED

About Company:

Majeurs Holdings Limited - We’re redefining how furniture is made, sold, and experienced across Africa. Our design-led, tech-enabled manufacturing company is built on quality, culture, and craftsmanship — delivering world-class products with an African soul.

Job Description:

• Customer Engagement: Handle all customer inquiries across channels (WhatsApp, phone, email, Instagram DMs, showroom).
• Order Management: Manage end-to-end order finalization — from quotation and confirmation to coordination with operations for delivery.
• CRM & Record Keeping: Maintain detailed customer records and follow-ups using CRM tools and internal systems.
• Communication: Send proactive updates on production status, delivery timelines, and order progress.
• Issue Resolution: Manage complaints and escalations calmly, ensuring every issue ends with a satisfied customer.
• Cross-Team Collaboration: Liaise with production, logistics, and finance to ensure smooth fulfilment of orders.
• Customer Insights: Track feedback and recurring issues to propose process improvements.
• Performance Reporting: Provide weekly summaries of inquiries, orders closed, and customer feedback trends.

Requirements:

• Strong verbal and written communication skills — articulate, empathetic, and professional.
• Highly organized, detail-oriented, and comfortable managing multiple conversations simultaneously.
• Tech-savvy: comfortable with CRM software, spreadsheets, and digital communication tools.
• Calm under pressure and solution-driven — you never leave a customer hanging.
• Passionate about design, quality, and creating a world-class customer experience.

What Success Looks Like (After 90 Days)

• You’ve mastered our product range, tone, and service protocols.
• All customer inquiries are responded to within minutes, not hours.
• Orders move seamlessly from inquiry to delivery with zero confusion.
• Our customers describe their Majeurs experience as “professional, personal, and  premium

Qualifications and Skills:

• Bachelor’s Degree (Business, Communications, or related field preferred).
• 3+ years’ experience in customer service, preferably in retail, furniture, or a design/luxury brand.

Perks:

• Hybrid work schedule (2 days remote, 3 days onsite)
• Access to training in customer experience and CRM systems
• Opportunity to grow with one of Africa’s fastest-rising design-led brands

Salary

Application Closing Date: 30th November, 2025

Application Instructions:

Interested and qualified candidates should send their CV and a short cover note (max 150 words) telling us why you’d be perfect for this role to: hr@majeursholdings.com using "Customer Service Officer – [Your Name]" as the subject of the mail.