CUSTOMER SERVICE OFFICER AT CRITTERS VETERINARY CENTRE

About Company:

Critters Veterinary Centre is a foremost veterinary centre of experienced professionals who provide diagnosis, treatment, x-ray, grooming and boarding services. We continually improve our system in order to provide exceptional services to our Pawrents who entrust the health and care of their pets to us.

Job Description:

• Respond to customer inquiries in a prompt and courteous manner.
• Provide relevant benefits and features of products and services offered.
• Documenting accurately all customer information on organization software.
• Process orders efficiently and accurately.
• Providing timely and consistent feedback to customers.
• Soliciting and resolving customer complaints within the defined resolution timeframe.
• Upselling and cross-selling to clients on products and services.
• Maintain a clean ambiance of the working station and environment.
• Maintain a positive and professional demeanour at all times when interacting with clients, colleagues, and third parties.

Requirements:

• Excellent communication, reporting, and interpersonal skills.
• Active listening skills.
• Must be comfortable with pets (dogs & cats).
• Soft Skills Requirement.
• Emotional Intelligence.
• Team player.
• Prmoximity to Lekki is an advantage.

Qualifications and Skills:

• Minimum of B.Sc Degree / HND qualification in any field of study.
• Minimum of two (2) years’ experience as a customer support or marketing officer.

Salary

Application Closing Date: 20th December, 2025

Application Instructions:

Click the button below to apply