CUSTOMER SERVICE EXECUTIVE AT SIGMA CONSULT

About Company:

Sigma Consult is a key player in business consulting and advisory services within Nigeria with focus on the healthcare industry. We bridge gaps between inputs and outputs thereby increasing the productivity of its clients.

Job Description:

We are seeking a service-driven and highly organized Customer Service Executive to join our hospital team in Enugu. The successful candidate will manage the entirepatient experience journey, ensuring a seamless, professional, and compassionate process from admission to discharge.

This role requires a proactive professional skilled in service management, workflow coordination, and client satisfaction monitoring. Candidates with experience in hospitality, hotel management, or structured service delivery will find their skills highly transferable.

Key Responsibilities

• Supervise inpatient admissions, verify documentation, manage consent forms, and initiate billing processes.
• Act as the primary point of contact between patients, families, and clinical teams (doctors and nurses).
• Conduct regular service checks, participate in ward rounds, and address non-clinical issues such as comfort, food, and environment to ensure service excellence.
• Provide courteous and timely updates to families regarding patient conditions, visitation policies, and discharge plans.
• Collaborate with medical, billing, and transport teams to facilitate smooth and efficient discharge processes.
• Maintain daily service records, manage bed allocations, and prepare reports on patient feedback and service metrics.

Requirements:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Calm, empathetic, detail-oriented, and service-focused personality.
• Familiarity with NHIS/HMO billing procedures and inpatient service workflows in a healthcare setting.

Qualifications and Skills:

• B.Sc. or HND in Hospitality Management, Health Administration, Public Health, Social Sciences, or related discipline.
• 2–4 years of relevant experience in structured service delivery, hospital coordination, or hotel guest relations.

Salary

Application Closing Date: Not specified

Application Instructions:

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