CUSTOMER SERVICE EXECUTIVE AT RESOURCE INTERMEDIARIES LIMITED

About Company:

Resource Intermediaries Limited is a professional Managementfirm into all core Human Resource Services such as training, recruiting, manpower outsourcing, payroll management, business process outsourcing and general HR consulting services with over 19years of industrial experience. We pride ourselves in easing business burdens.

Job Description:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer enquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Draft correspondence such as emails and letters.
• Answer phone calls, emails and take messages.
• Processing orders, forms, applications, and requests.
• Responsible for logistics and ensuring that dispatched orders get delivered.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Developing feedback surveys
• Thinking of ways to show appreciation to loyal clients
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

Qualifications and Skills:

• Candidates should possess a minimum of B.Sc Degree / HND with 6+years’ experience in a similar role
• Must be familiar with Commercial phone systems, Customer relationship management software and Microsoft Office Suite (Word, Outlook, and PowerPoint).
• Must have great ability to multi-task.
• Must be mature and smart
• Must be very fluent in English with excellent communication skills.
• Be between ages 30-36
• Attention to details and strong conflict management skill
• Must have good critical thinking, problem-solving, time management and record management skills
• Must be living around Ojoo/Moniya Axis
• Should be able to speak at least two Nigerian major languages (Yoruba, Igbo, Hausa).
• Age: 30-36 years

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: asunday@resourceintermediaries.org using “Customer Service Executive” as the subject of the email.