CUSTOMER SERVICE EXECUTIVE AT DYNAMICPLUS ADVISORY | CUSTOMER SERVICE JOBS IN LAGOS

About Company:

DynamicPlus Advisory is a professional consultancy that provides strategic and cost effective business solutions to start-ups as well as small and medium sized businesses by Studying their businesses, understanding their individual needs, and providing them with the necessary customized solutions to their Human Resources needs.

Job Description:

We are seeking a high-touch, structurally elite, and aesthetically rigorous Customer Service Executive to anchor the client-relations engine and rental-fulfillment framework of our company. In a premium event-services landscape where institutional momentum is dictated by the velocity of the booking-cycle and the precision of the décor-filter success is defined by "Brand Sovereignty" the ability to harmonize luxurious client interactions with the clinical precision required for Rental-Inventory Fidelity, Logistics Coordination, and Post-Event Advocacy. This role is designed as a "Client-Success Launchpad" a critical mission for an ambitious professional who can blend "Communication Grit" (mastering the complexities of high-end event inquiries) with the "Structural Agility" required to execute High-Fidelity Rental Workflows.

Requirements:

1. Orchestration & Brand Sovereignty

• Sovereignty of the First-Impression: Act as the primary touchpoint for all inquiries, ensuring every interaction reflects our "Luxury Brand Tone."

• Rental Architecture: Manage the décor rental lifecycle—from availability verification and booking to pickup/return—providing the "Structural Foundation" for operational reliability.

• Integrity Stewardship: Ensure 100% accuracy in rental documentation and status reporting, ensuring the "Source of Inventory-Truth" is elite and uncompromised.

2. Tactical Resilience & Coordination Logic

• Operational Sovereignty: Liaise between design, operations, and warehouse teams, acting as the primary "Source of Fulfillment Momentum."

• Documentation Architecture: Manage client briefs and rental contracts, providing the "Functional Foundation" for flawless execution on-site.

• Resolution Stewardship: Navigate last-minute changes, damaged returns, or delays with tact and professionalism, maintaining the "Source of Crisis-Management Maturity."

3. Operational Integrity & Performance Power

• Engagement Sovereignty: Guide clients through the full journey, acting as the primary "Source of Stress-Free Event Execution."

• Process Architecture: Utilize Rental-Management Toolkits to track outgoing/incoming stock, providing the "Relational Foundation" for repeat business and client retention.

• Velocity Logic: Utilize Feedback-Loop expertise to accelerate the "Post-Event-to-Review" cycle, maximizing the "Source of Testimonial/Advocacy Momentum."

Qualifications and Skills:

Professional Profile

• Education: OND / HND / Bachelor’s Degree in Mass Communication, Business Administration, or related fields.

• Experience: 1 – 3 years in high-touch customer service; exposure to the events, hospitality, or rental sectors is a strong competitive advantage.

• Technical Power: Strong proficiency in Microsoft Excel and booking/inventory management systems.

• Aptitude: Exceptional communication skills (both written and oral); extreme attention to detail (critical for rental tracking).

• Mindset: Proactive, organized, and ready to maintain "Client Sovereignty" in a fast-paced, high-stakes event environment.

Core Competencies

• Service Grit: Ability to identify, isolate, and resolve client concerns before they become service failures.

• Logistics Sovereignty: Mastery of the "Inquire-Verify-Book-Coordinate-Return-Retain" lifecycle.

• Execution Power: High-discipline approach to inventory record-keeping, invoice accuracy, and the rigorous maintenance of a high-end customer experience.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their detailed CV as an attachment to: cvs@dynamicplusservices.com using the Job Position as the subject of the email.

Note: Shortlisted candidates will be contacted.