CUSTOMER SERVICE AGENT AT SINGA FINTECH

About Company:

Singa Fintech is a fintech company aimed at providing qick and accessible loans to consumers.

Job Description:

• Handle incoming and outgoing customer calls, messages, and inquiries in a polite and professional manner.
• Provide accurate information about company products and services.
• Assist customers with resolving complaints, concerns, and account-related issues.
• Record customer feedback and escalate unresolved issues to the appropriate departments.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Support the team in achieving daily and weekly customer satisfaction targets.

Work Days: 6 days a week (Monday – Sunday, with 1 day off rotation)

Requirements:

• Interested candidates should possess an HND / OND / Bachelor’s Degree
• Minimum of 1 year experience in Customer Service or a related field.
• Excellent verbal and written communication skills.
• Good listening skills and a strong sense of empathy.
• Ability to remain calm under pressure and handle challenging customers effectively.
• Experience in a fintech lending or financial service environment is an added advantage.
• Must be punctual, dependable, and able to work both independently and as part of a team.

Salary

Application Closing Date: 27th November, 2025

Application Instructions:

Interested and qualified candidates should send their CVs to: sarah.vincent@sing.ng using “Customer Service Representative – Lagos” as the subject of the mail.