CUSTOMER SERVICE AGENT AT LIFEBANK

About Company:

LifeBank is a technology company that powers hospitals and care centers to deliver quality healthcare to patients in emerging markets. 

Job Description:

• Respond promptly to customer inquiries via phone, email, and chat
• Provide accurate information on company products, services, and policies.
• Resolve customer issues effectively, escalating complex matters when necessary.
• Document all customer interactions accurately in the CRM system.
• Follow up on unresolved inquiries to ensure timely resolution.
• Maintain an up-to-date understanding of products, services, and internal processes.
• Identify and report recurring customer challenges to help improve service delivery.
• Meet and exceed performance metrics such as response time, customer satisfaction, and first-contact resolution.
• Support customer onboarding by providing guidance and addressing initial concerns.
• Contribute to enhancing customer support processes and team efficiency.

Requirements:

• Excellent written and verbal communication skills.
• Strong problem-solving, active listening, and analytical abilities.
• Proficiency in Google Workspace and customer service software
• Ability to multitask and manage time effectively in a fast-paced environment.
• Emotional intelligence, patience, and a customer-centric mindset.
• Ability to work independently and collaboratively within a team.

Qualifications and Skills:

• Minimum OND / HND / Bachelor’s degree.
• 1 - 2 years of experience in customer service or related role.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: team@lifebank.ng using the Job Title as the subject of the email.