CUSTOMER EXPERIENCE & CONVERSION EXPERT AT 360VA

About Company:

Recruiting on behalf of our client 

Job Description:

Job Title: CUSTOMER EXPERIENCE & CONVERSION EXECUTIVE 

Salary: 270,000 + Commission

Location: Lekki Phase 1, Lagos (Close proximity to the location is very important) 

Work Schedule: Monday – Saturday

9:00 AM – 5:00 PM

OVERVIEW 

We are seeking a confident and disciplined Customer Experience & Conversion Executive to manage client interactions and convert qualified inquiries into confirmed paying customers 

Role Overview

This is not a passive customer service role.

The Customer Experience & Conversion Executive will serve as the first point of contact for clients while actively driving deposit conversion through structured follow-ups, confident communication, and disciplined pipeline management.

The ideal candidate must be comfortable handling high-value transactions, guiding clients through decision-making, and securing commitments within defined timelines.

Key Responsibilities

• Respond to inquiries across phone, email, WhatsApp, and social media within defined response-time standards.

• Manage and track all incoming leads from inquiry to deposit using CRM systems.

• Convert qualified inquiries into confirmed deposits through structured follow-up and confident client engagement.

• Guide clients through product options and purchasing decisions.

• Maintain consistent follow-up cadence 

• Accurately document client interactions, pending deposits, and conversion status daily.

• Collaborate with production and operations teams to ensure seamless order progression.

• Provide weekly reports on pipeline value, deposit conversion rate, and pending opportunities.

Performance Expectations

• Strict response-time discipline during business hours.

• Clear weekly deposit targets.

• Measurable conversion benchmarks.

• High accountability for pipeline management and follow-up execution.

This role requires composure, clarity, and the ability to confidently secure deposits without hesitation.

Requirements

• HND/Bachelor’s degree in Business, Marketing, Hospitality, or related field.

• Proven experience in customer engagement, lead conversion, or sales related roles.

• Demonstrated ability to handle high value transactions confidently.

• Strong communication skills with authority and clarity.

• Highly organized with strong attention to detail.

• Must reside near Lekki Phase 1 or have reliable commuting access.

Preferred Qualifications

• Experience in furniture, luxury retail, home décor, or premium service environments.

• Familiarity with Zoho CRM or other lead-tracking systems.

• Experience managing structured follow-up processes.

What We Offer

• Competitive base salary with performance-based incentives.

• Clear performance metrics and structured accountability.

• Opportunity to grow within a disciplined, high-performance organization.

• Professional environment focused on excellence and measurable results.

Application Process

This role requires completion of a structured pre-assessment.

Only candidates who complete the assessment in full will be considered.

https://forms.gle/MkwuYiG1SvCG3WL49

Requirements:

Salary

Application Closing Date: 14th March, 2026