CUSTOMER CARE REPRESENTATIVE AT CALABAR POT | CUSTOMER CARE REP JOBS IN ABUJA

About Company:

Calabar Pot is recruiting suitable candidates to fill the position above

Job Description:

Calabar Pot is seeking a vibrant and professional Customer Care Representative to join our team in Wuse Zone 2, Abuja. In the culinary industry, the experience begins long before the food reaches the table. You will be the first point of contact for our guests, serving as the bridge between our kitchen's excellence and our customers' expectations.

This role is for an individual who is naturally hospitable, articulate, and calm under pressure. Whether you are managing reservations, resolving a delivery inquiry, or welcoming a walk-in guest, your goal is to ensure every interaction reflects the warmth and quality of the Calabar Pot brand.

Requirements:

1. Front-line Engagement & Inquiry Management

• First-Touch Excellence: Manage incoming calls, social media inquiries, and walk-in guests with a professional and welcoming disposition.

• Order Orchestration: Accurately capture and process food orders, ensuring that special dietary requirements or guest preferences are communicated clearly to the kitchen.

• Menu Ambassadorship: Maintain an in-depth knowledge of our menu, ingredients, and daily specials to provide expert recommendations to guests.

2. Conflict Resolution & Service Recovery

• Proactive Problem Solving: Resolve customer complaints or delivery delays promptly, using high emotional intelligence to de-escalate situations and maintain guest loyalty.

• Feedback Stewardship: Actively collect and document customer feedback, providing the operations team with insights to improve food quality or service speed.

• Follow-up Protocol: Ensure a closed-loop communication system where every guest complaint is followed by a resolution and a satisfaction check.

3. Administrative & Operational Support

• Database Management: Maintain an organized record of regular customers, corporate clients, and preferences to personalize future service.

• Inter-departmental Liaison: Coordinate closely with the dispatch/delivery team and kitchen staff to provide guests with accurate ETAs for their orders.

• Digital Management: Assist in responding to reviews and inquiries on platforms like Google My Business and Instagram.

Qualifications and Skills:

Professional Profile

• Education: Relevant qualification (OND/HND/B.Sc) in Hospitality, Mass Communication, or a related field.

• Experience: Proven experience in a customer service role, preferably within the Hospitality, Restaurant, or Retail sectors.

• Location: Must be a resident of Abuja, with easy proximity to Wuse Zone 2.

Core Competencies

• Hospitality Mindset: A genuine passion for people and a commitment to providing excellent service.

• Articulate Communication: Clear, polite, and persuasive verbal and written skills.

• Multitasking Ability: Capable of handling phone inquiries while attending to walk-in guests without compromising quality.

• Integrity: High level of professional ethics and punctuality.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: calabarpotng@gmail.com using the Job Position as the subject of the email.