CUSTOMER CARE EXECUTIVE AT RUTH AND ROOTS

About Company:

Ruth and Roots is a renowned alternative health company focused on providing health remedies through herbs, nutrition and non-surgical procedures. Over the years, we have challenged the myth about herbs, enlightened the public and provided undisputable remedies to health challenges through herbs and nutrition.

Job Description:

• Act as the point of contact both physically and virtually between the company and her customers, guiding and recommending the best products and services for each client's needs.
• Provide correct information about the company's products and services to prospective and new clients.
• Ensure customers' satisfaction with products and services by resolving complaints and enquiries.
• Follow up with customers via phone, social media or email to confirm purchase satisfaction.
• Upselling and cross selling of products and services to customers.
• Working with your team members and other departments to find the most effective solutions to problems.
• Escalation of customers' concerns, complaints and feedback when necessary and appropriately.
• Follow communication procedures, guidelines and policies.
• Keep records of customers' interactions, confirm customers' payments and place customers' orders.
• Ability to promote products effectively and engage customers in a friendly manner.
• Physically able to assist customers with product inquiries.
• Customer-focused, with a positive attitude and a passion for helping people.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Detail-oriented and capable of multitasking in a busy environment.
• Excellent communication and interpersonal skills.
• Strong negotiation and closing abilities.
• Ability to work independently and manage multiple priorities.
• Proficiency in Microsoft Office and CRM systems

Requirements:

• Qualification is irrelevant - Candidate will be trained.
• 0 - 3 years experience.
• The candidate must reside in Lagos.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV and application to: hr@ruthandroots.com using the Job Title and Location as the subject of the mail.