CALL CENTER AGENT (VOICE / BILINGUAL) - REMOTE AT ODIXCITY CONSULTING

About Company:

Odixcity Consulting is an International Hr consulting and procurement firm. With expertise in Recruitment & Selection, Performance management, Training & Development, Compensation and benefits as well as Outsourcing of goods and services for organizations.

We are recruiting to fill the position below:

Job Description:

• We are hiring Remote Call Center Agents to handle inbound and outbound voice interactions with customers.
• This role is for people who communicate clearly, and can stay calm under pressure.
• Being bilingual, is a strong advantage. You’ll be supporting customers across different regions, often acting as the human face of the company.

Responsibilities

• Handle inbound and outbound customer calls professionally and confidently.
• Provide accurate information, support, and issue resolution over the phone.
• Communicate clearly in English and a second language, as required.
• Listen actively, understand customer concerns, and respond with empathy.
• Document call details accurately in the system after each interaction.
• Follow call scripts, compliance guidelines, and quality standards.
• Meet performance targets including call handling time, quality, and customer satisfaction.

Requirements:

• Bachelor’s Degree in Communications, marketing, business administration or a relating field.
• 3 years previous experience in a call center, customer service, sales, or support role.
• Fluency in English and at least one additional foreign language ( Very Important).
• Clear speaking voice, good diction, and strong listening skills.
• Ability to remain professional and composed in high call volume environments.
• Basic computer skills and ability to navigate multiple systems during calls.
• Experience in remote call center or virtual support roles.
• Strong problem solving and conflict resolution skills.
• Familiarity with CRM or call management systems.
• Sales, retention, or customer success experience.
• Stable internet connection and a quiet, distraction free workspace.
• Headset with noise cancellation and a reliable computer.
• Ability to work scheduled shifts, including weekends or evenings if required.
• Self discipline and reliability in a remote environment.

Salary

Application Closing Date: 15th January, 2026

Application Instructions:

Qualified candidates should send their CV and portfolio to: jobscandidate8@gmail.com using the job title as the subject of their email.