BROKERS SALES EXECUTIVE (LAGOS) AT THE CONCEPT GROUP

About Company:

The Concept Group is a holding company for companies established in 1992. Subsidiaries under the Group include: Rosabon Financial Services - Nigeria’s Leading Financial Intermediary and Equipment Leasing Company, Concept Nova - Bespoke Enterprise IT Solutions Company, Percy Aitkins - Bureau De Change.

We are recruiting to fill the position below:

Job Description:

• The Brokers Sales executive uses the customer service and marketing functions to nurture leads through the sales funnel, from the addition of leads on the portal down through purchase (and repeat purchases).
• Brokers use various methods to reach clients, including email, phone, social media, direct mail, and even the old-fashioned door-to-door tactic. Brokers’ sales executives manage, support, and communicate with clients to ensure all leads are effectively managed and their transactions are successfully consummated.
• They are expected to follow up solely with all leads transferred to them, work on all the stages following the set policy and procedures, and ensure all transactions are successfully consummated. They communicate all issuesencounteredduringprocessingstageandfeedbacksfromclienttotheHeadBrokersadminforswiftresolution.

Duties & Responsibilities

• Acquisition and retention of brokers and clients through offline marketing
• Aggressively following up with all leads referred by brokers and ensuring the successful closure of fallen leads
• Handles B2B and B2C leads assigned, following all set procedures and ensuring the transaction is successfully consummated.
• Handle clients’ inquiries via phone calls, emails, live chats, and social media channels.
• Resolve client issues or problems by clarifying the complaint, determining the cause of the problem, and selecting and explaining the best solution to solve the problem. accelerating correction or adjustment; following up to ensure resolution.
• Acquisition of brokers through referral methods from both existing and potential clients.
• Effectively cross-market Rosabon’s products to existing and potential clients when the need arises.
• Sourcing for optimal leads can refer customers to do business with us.
• Identify and assess clients needs. to achieve satisfaction
• Managing, supporting, and communicating clients satisfaction levels with regard to Rosabon Financial Services Brokers Products
• Engage clients at the beginning of their subscription; ensure successful take-up and management of fall incidents throughout their transaction phase, from which there might be a risk of dissatisfaction.
• Communicate detailed reports on clients requests and feedback to aid strategic and management decisions.
• Sending status and summary report of the broker's admin for update on the broker' sportalonaweeklybasis
• Any other task as assigned by the line manager

Requirements:

• Previous experience working in a similar role
• BSC in marketing or any related field of study.

Skills / Competencies:

• Excellent communication skills
• Good negotiation/Sales skills
• Core Competencies in the Use of Microsoft Tools
• Great Interpersonal and Relationship skills.

Salary

Application Closing Date: Not specified

Application Instructions:

Qualified candidates should send their Applications to: sales.careers@conceptgroup-ng.com using the job title as the subject of the email.