ADMINISTRATIVE & CUSTOMER SUCCESS ASSOCIATE AT SUBA CAPITAL

About Company:

SUBA Capital is Africas fast rising fintech microfinance institution that provides excellent financial services that help her members raise and grow capital funds with ease.

We are recruiting to fill the position below:

Job Description:

• SUBA Capital is expanding its operations in Benin City and seeking smart, detail-oriented, and proactive professionals to join our team as Administrative & Customer Success Associates. This hybrid role supports both office administration and customer experience functions, ensuring smooth daily operations and exceptional service delivery to our customers.
• The ideal candidate should have basic familiarity with customer support and bookkeeping tools, preferably Zoho Desk and Zoho Book, or be willing to learn quickly.
• The role involves managing customer enquiries, documenting interactions, providing accurate information, and supporting daily administrative tasks, including bookkeeping, reconciliation, and internal coordination.
• Candidates must have excellent communication skills, strong organisational ability, a customer-first mindset, and the capacity to work professionally in a fast-paced fintech environment.

Key Responsibilities
Customer Success & Support:

• Handle customer enquiries via phone, email, WhatsApp, and social media using Zoho Desk.
• Monitor, track, and resolve customer issues professionally and efficiently.
• Maintain accurate and up-to-date records of customer interactions, complaints, resolutions, and feedback.
• Support the onboarding of new customers and assist them in navigating SUBA Capital’s digital products and services.
• Build positive relationships with customers to ensure satisfaction, retention, and advocacy.
• Collect, document, and escalate customer insights to improve product features, service delivery, and customer experience.

Administrative & Operational Duties:

• Provide general administrative support, including filing, data entry, scheduling, document preparation, and office coordination.
• Prepare internal and external reports, briefs, and communication materials as assigned.
• Support bookkeeping activities, including daily transactions, data entry on Zoho Books, reconciliation, and expense tracking.
• Maintain updated company databases, registers, and operational documents with a high level of accuracy and confidentiality.
• Assist in planning and coordinating company meetings, trainings, events, and workshops.
• Liaise with internal teams (Product, Operations, Finance, Customer Experience) to ensure seamless workflows.
• Support the management team with project management tasks and any additional duties as required.

Requirements:

• At least 1 year of experience in customer service, administrative support, front desk, sales support, or similar roles.
• Basic knowledge or quick-learning ability with helpdesk tools such as Zoho Desk and bookkeeping tools like Zoho Books.
• Strong written and verbal communication skills.
• Excellent organisational, multitasking, and time-management ability.
• Demonstrated ability to solve problems, think clearly, and handle pressure professionally.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint).

Educational Qualification:

• OND, HND, or bachelor’s degree in business administration, Management, Accounting, Finance, Marketing, or related fields.

Personal Attributes:

• Customer-centric mindset with genuine interest in helping people.
• Fast learner with adaptability to new systems, technologies, and processes.
• Professional, reliable, and capable of maintaining confidentiality.
• Friendly, approachable, and emotionally intelligent in customer interactions.
• Strong sense of ownership, accountability, and integrity.
• Ability to work independently with minimal supervision while collaborating effectively within a team. 

Remuneration

• Intern Track: N70,000 monthly (Base Pay + Commission)
• Associate Track: N100,000 monthly (Base Pay + Commission).

Other Benefits:

• Hands-on experience in a high-growth microfinance institution.
• Access to training, mentorship, and professional development opportunities.
• Potential for conversion to a full Associate role based on performance (for the Intern Track).
• Supportive and inclusive work environment.
• Flexible working structure where applicable.

Salary

Application Closing Date: Not specified

Application Instructions:

Qualified candidates should send their CV to: admin@subaonline.org using the Job Title as subject of the mail.