SUPPLY OPERATIONS ANALYST AT GLOVO NIGERIA | SUPPLY OPERATIONS ANALYST JOBS IN LAGOS

About Company:

Glovo - We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Hispanic America and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day. Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you'll be challenged and have the most fun working in through tech-enabled experiences.

Job Description:

We are seeking a high-autonomy, data-driven Supply Operations Manager to own the courier ecosystem across our assigned cities. In this role, you are the architect of our marketplace balance; you ensure that the right number of couriers are active, productive, and earning sustainably to meet surging demand. This is a role for a "scrappy" problem-solver who can move from a high-level Python or SQL data model to a local dispatch hub to validate insights with riders in person. If you possess a "bias for action" and can translate complex forecasting into localized operational wins, we want you to lead our supply growth.

Requirements:

1. Supply Planning & Demand Forecasting

• Predictive Scaling: Partner with HQ Growth teams to forecast courier needs based on demand plans, seasonality, and high-impact special events.

• Gap Analysis: Proactively identify supply deficits and execute localized interventions to ensure 100% fulfillment capabilities.

• Standardization: Document operational learnings and help standardize supply best practices across diverse city clusters.

2. Courier Performance & Earnings Optimization

• Behavioral Analytics: Analyze courier behavior to design initiatives that improve per-hour productivity and earnings quality.

• Earnings Sustainability: Monitor and adjust incentive structures to ensure couriers earn fairly while maintaining the platform's unit economics.

• On-the-Ground Validation: Spend significant time "in-city" working with riders and local teams to test interventions and adapt solutions to local realities.

3. Operational Excellence & Bottleneck Resolution

• Root Cause Analysis: Identify operational friction points—from app latency to pick-up delays—and drive the execution of technical or process-driven fixes.

• Cross-Functional Synergy: Partner with Product, Commercial, and Support teams to align supply plans with marketing incentives and city-specific priorities.

• Reporting & KPIs: Own the supply health dashboard, translating raw metrics into actionable recommendations for the executive leadership.

Qualifications and Skills:

The Ideal Profile

• Experience: 2–4 years in Operations, Consulting, or high-growth Startups.

• Analytical Mindset: A strong ability to turn data into operational actions, not just static reports.

• Execution Track Record: A proven history of following through on projects and delivering measurable, "real-world" outcomes.

• Communication: Clear, concise, and persuasive communication skills, especially when working with remote, cross-functional teams.

Core Competencies

• Radical Ownership: You take 100% responsibility for supply performance and push through blockers until the problem is solved.

• Scrappy & Hands-on: You are comfortable getting your hands dirty, working directly with riders and local operational teams.

• Balanced Urgency: Ability to move at startup speed without losing control of the fundamentals or attention to detail.

• Human-Centric Leadership: You understand that supply performance is driven by human beings as much as by algorithms.

Salary

Application Closing Date: Not specified

Application Instructions:

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