SENIOR TECHNICAL CUSTOMER SERVICE REPRESENTATIVE AT VITEL WIRELESS LIMITED

About Company:

Vitel Wireless Limited has become a renowned company in the industry for our expertise and has contributed to several standards and innovations in data gathering and analysis in the African continent. Vitel has a Private Network Lines (Local Exchange Operator) service license and has had experience in the telecommunication business.

Job Description:

• We are looking for an experienced Senior Technical Customer Service Representative to handle complex customer issues, provide advanced technical support, and supervise junior technical CSRs.
• The role requires strong technical skills, leadership ability, and a customer-first mindset.

Key Responsibilities

• Resolve escalated technical issues via phone, email, or chat.
• Collaborate with internal teams for issue resolution and feedback.
• Document recurring issues to support continuous improvement.
• Supervise and support junior Technical CSRs.
• Provide guidance and training to improve team performance.

Requirements:

• 5 years in technical customer support.
• Knowledge of relevant systems/tools (e.g., CRM, telecom software).
• Strong troubleshooting and communication skills.
• Experience leading or mentoring a support team

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: jobs411@vitelwireless.com using Job Title as the subject of the mail.