HOTEL SPA RECEPTIONIST AT RADISSON HOTEL GROUP | RECEPTIONIST JOBS IN LAGOS

About Company:

Radisson Hotel Group is one of the world's largest and most dynamic hotel groups with seven distinctive hotel brands with more than 1,100 hotels in destinations around the world. Our portfolio of hotel brands includes: Radisson Collection, Radisson Blu, Radisson, Radisson RED, Park Plaza, Park Inn by Radisson and Country Inn & Suites by Radisson.

Job Description:

We are seeking a high-velocity and service-elite Hotel Spa Receptionist to anchor the hospitality engine of Radisson Hotel Group. In a specialized luxury wellness landscape where institutional momentum is dictated by the tranquility of the environment and the precision of the appointment success is defined by "Wellness Sovereignty", the ability to harmonize guest expectations with the clinical precision required for Therapist Coordination, Booking Management, and Retail Promotion. This role is designed for a "Service Architect" with a B.Sc. in Humanities or Social Sciences who can blend "Relational Grit" (handling diverse guest inquiries) with the "Strategic Agility" required to embody the "Yes I Can!" spirit and maintain a "Source of Truth" for Organized and Tranquil Environments

Requirements:

1. Orchestration & Atmosphere Governance

• Reception Sovereignty: Act as the first point of contact to create a warm and inviting atmosphere, acting as the primary "Source of Brand First Impressions."

• Tranquility Architecture: Maintain a clean, organized, and professional environment, providing the "Structural Foundation" for a restorative guest experience.

• Integrity Stewardship: Handle guest inquiries and personal data with absolute professionalism, ensuring the "Source of Institutional Excellence" is elite and uncompromised.

2. Tactical Resilience & Resource Logic

• Booking Sovereignty: Manage spa service appointments and therapist schedules with millimetric focus, acting as the primary "Source of Operational Synchronicity."

• Retail Architecture: Promote and manage spa retail products to enhance the guest journey, providing the "Functional Foundation" for increased value delivery.

• Financial Stewardship: Process payments for services and products with 100% accuracy, maintaining the "Source of Revenue Fidelity."

3. Operational Integrity & "Yes I Can!" Power

• Service Sovereignty: Coordinate seamlessly with therapists to ensure uninterrupted service flow, acting as the primary "Source of Team Synergy."

• Ambition Architecture: Utilize your ideas and drive to empower the wellness community, providing the "Relational Foundation" for memorable moments.

• Velocity Logic: Utilize humanities and social science expertise to resolve guest abnormalities in real-time, maximizing the "Source of Hospitality Throughput" at Radisson.

Qualifications and Skills:

Professional Profile

• Education: B.Sc. Degree or equivalent in Humanities or Social Sciences.

• Attributes: High energy, talent, and a passion for creating exceptional guest experiences.

• Mindset: Alignment with the "Yes I Can!" service philosophy.

• Skills: Strong organizational, communication, and interpersonal skills.

Core Competencies

• Hospitality Grit: Ability to handle high-pressure guest needs while maintaining a calm demeanor.

• Wellness Sovereignty: Knowledge of spa services, retail promotions, and therapist coordination.

• Execution Power: Ability to work in an inclusive, fun, and fast-paced luxury environment.

Salary

Application Closing Date: Not specified

Application Instructions:

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