HOTEL MANAGER AT THE STARTUP PLACE LIMITED | HOTEL MANAGER JOBS IN LAGOS

About Company:

The Startup Place Limited is a Business Consulting firm with key focus on Startup Development, Digital Marketing and Business Growth. We pull a team of passionate entrepreneurs and consultant about helping you start, grow and scale your business.

Job Description:

We are seeking a results-oriented Hotel Manager to lead the day-to-day operations of our facility in Ilupeju. In this role, you will be the heartbeat of the property, responsible for ensuring that every guest experience is seamless, every room is pristine, and every staff member is motivated.

The ideal candidate is a proactive leader who thrives in a fast-paced environment and possesses a "hands-on" approach to management. You will be responsible for everything from financial reporting and staff scheduling to facility maintenance and guest relations. If you have 2+ years of experience in hospitality management and a passion for service excellence, we want to hear from you.

Requirements:

1. Operational Excellence & Facility Oversight

• Daily Workflow: Oversee all departments, including Front Office, Housekeeping, and Maintenance, ensuring they function in perfect harmony.

• Standards Compliance: Enforce strict adherence to company policies, health and safety regulations, and local hospitality standards.

• Maintenance Stewardship: Conduct regular property walkthroughs to ensure the facility is safe, clean, and well-maintained; coordinate repairs with minimal disruption to guests.

2. Guest Experience & Relationship Management

• Service Recovery: Act as the final point of escalation for guest complaints, resolving issues with professional grace to maintain the brand's reputation.

• Feedback Integration: Monitor guest reviews (OTAs, Google) and feedback forms to implement continuous service improvements.

• Occupancy Growth: Support marketing initiatives and coordinate with Online Travel Agencies (OTAs) to maximize room occupancy and guest retention.

3. Human Capital & Financial Governance

• Leadership & Training: Supervise and mentor the team, fostering a culture of accountability and high-quality service.

• Staffing Logistics: Manage attendance, performance evaluations, and prepare efficient work schedules that align with occupancy peaks.

• Revenue Control: Monitor daily revenue, manage budgets, and ensure accurate reporting of cash handling and invoices to protect the bottom line.

Qualifications and Skills:

Professional Profile

• Experience: Minimum of 2+ years in a supervisory or management role within the hotel or hospitality industry.

• Technical IQ: Proficiency in Hotel Management Software (PMS) and MS Office (Excel/Word).

• Flexibility: Ability to work flexible hours, including weekends and public holidays, to meet the demands of a 24/7 business.

Core Competencies

• Financial Literacy: Ability to monitor expenses, daily revenue, and assist in setting pricing strategies.

• Problem-Solving: Decisive action-taking under pressure, especially regarding facility emergencies or guest disputes.

• Leadership: A collaborative mindset with the ability to lead by example.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: hr@thestartupplaceng.com using the Job Position as the subject of the mail.