ADMIN / CUSTOMER SERVICE OFFICER JOB AT JV MANAGEMENT CONSULTING | ADMIN / CUSTOMER SERVICE JOBS IN LAGOS

About Company:

JV Management Consulting - We are passionate about supporting businesses across Africa in order to help businesses achieve sustainable growth . With a team of experts and a wealth of experience, we specialise in providing innovative management solutions that empower organisations to thrive in today's dynamic and ever-evolving business landscape.

Job Description:

We are seeking a reliable and customer-centric Admin / Customer Service Officer to serve as the face of our organization. In this dual-impact role, you will be responsible for orchestrating a world-class front-desk experience while ensuring that the administrative engine of the office runs without friction.

The ideal candidate is a proactive communicator who can pivot effortlessly between high-touch customer engagement and meticulous record-keeping. You are the primary point of contact for our clients, and your ability to handle inquiries with professionalism and "grace under pressure" will be the key to your success.

Requirements:

1. Front-Desk Diplomacy & Client Relations

• Professional Reception: Attend to all walk-in clients and visitors with courtesy, ensuring they are directed appropriately and feel valued from the moment they enter.

• Inquiry Management: Act as the first line of response for phone and in-person inquiries, resolving complaints efficiently and escalating complex issues to the relevant departments.

• Brand Ambassadorship: Maintain a polished and organized reception area that reflects the organization's professional standards.

2. Administrative Support & Operations

• Record Governance: Maintain and update accurate customer databases and office files, ensuring data integrity and easy retrieval.

• Office Coordination: Support daily administrative tasks including document preparation, basic bookkeeping, and managing office supplies.

• Workflow Continuity: Assist in coordinating internal logistics to ensure that front-office operations remain smooth and uninterrupted during peak hours.

3. Organizational Excellence

• Technical Proficiency: Utilize MS Word and Excel for report generation, correspondence, and data tracking.

• Multitasking: Manage competing priorities—such as handling a phone call while attending to a walk-in client—without compromising service quality.

• Attention to Detail: Ensure all outgoing communications and internal records are error-free and professionally formatted.

Qualifications and Skills:

Professional Profile

• Education: Minimum of an HND or B.Sc. Degree in any discipline.

• Experience: Previous experience in a customer-facing or administrative role is preferred.

• Technical IQ: Solid foundational knowledge of Microsoft Office (Word, Excel) and general internet proficiency.

Core Competencies

• Interpersonal Mastery: Exceptional verbal and written communication skills with a natural ability to build rapport.

• Problem-Solving: The ability to stay calm and helpful when dealing with difficult clients or operational bottlenecks.

• Self-Management: Highly organized with the ability to work independently and take initiative.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV and a cover letter to: jvmcrecruitment@gmail.com using“Admin / Customer Service Officer” as the subject of the mail.

Note: Only those within Ogba and environ should apply.