HELP DESK OFFICER JOB AT SUNDRY FOODS

About Company:

Sundry Foods is an integrated food services company founded in 2003 and operating in major cities in Nigeria. We are bringing our now trademark great tasting ready-to-eat food and quality services to thousands of people and institutions daily through its chain and network of restaurants, bakeries and other catering facilities.
 

Job Description:

A Helpdesk Officer is a frontline IT professional responsible for providing technical support and assistance to users within an organization. They act as the first point of contact for resolving IT-related issues, ensuring smooth operation of systems and minimizing downtime. 

Key Responsibilities

• User Support:
• Respond to user inquiries via phone, email, or chat.
• Troubleshoot and resolve hardware, software, and network issues.
• Incident Management:
• Log, track, and prioritize support tickets using helpdesk software.
• Escalate complex issues to higher-level support teams when necessary.
• System Maintenance:
• Perform routine checks and updates to ensure systems are functioning optimally.
• Assist with software installations and configurations.
• Documentation:
• Maintain records of issues, resolutions, and user feedback.
• Create and update user guides and FAQs.
• Training:
• Provide basic training to users on new systems or applications.
• Security Compliance:
• Ensure users follow security protocols (e.g., password policies, data protection).

Tools and Technologies

• Helpdesk Software: ServiceNow, Zendesk, Freshdesk, Jira Service Desk.

• Remote Support Tools: TeamViewer, AnyDesk, Remote Desktop Protocol (RDP).

• Monitoring Tools: Nagios, SolarWinds, PRTG Network Monitor.

• Collaboration Tools: Microsoft Teams, Slack, Zoom.

Requirements:

Other Requirements: Microsoft Certification: MCSA, MCSE or MCITP Server Administrator is desirable. 

A minimum of three years relevant experience is required. The role may require travel so only candidates willing and available to travel while on the job should apply.

Qualifications and Skills:

• Knowledge of operating systems (Windows, macOS, Linux). Familiarity with office software (Microsoft Office, Google Workspace). Basic understanding of networking (TCP/IP, DNS, VPN).
• Required Qualification: A degree or certification in IT, Computer Science, or a related field. Certifications like CompTIA A+, ITIL, Cisco, Oracle or Microsoft Certified: Modern Desktop Administrator are advantageous.
• Extras: Excellent communication and interpersonal skills. Patience and empathy when dealing with non-technical users. Strong problem-solving and analytical abilities.

Salary

Application Closing Date: 30th August, 2025

Application Instructions:

Click the button below to apply