FRONT OFFICE MANAGER AT TALENT SOURCE NIGERIA | FRONT OFFICE JOBS IN LAGOS

About Company:

Talent Source Nigeria is a Talent Acquisition and Management firm. It operates as a Human Capital Management Consultancy firm, with a high stake in recruitment processes, talent training and development strategies and also in Human Resources Advisory based on best practices. We prioritize building employee retention and engagement process plan for organization for employee life cycle sustainability.

Our firm is piloted by a team of experienced, exceptional management strategy professionals with robust faculty of erudite facilitators who are distinguished and seasoned professionals in their various fields of specialization.

Job Description:

• We are seeking an experienced, service-oriented, and results-driven Front Office Manager to lead our Front Office operations.
• The ideal candidate will be responsible for ensuring exceptional guest experiences, managing front desk operations, supervising the front office team, and maintaining the highest standards of hospitality and operational efficiency.

Key Responsibilities

• Oversee the day-to-day operations of the Front Office department.
• Supervise, coach, and motivate Front Desk staff to deliver exceptional guest service.
• Ensure smooth guest check-in, check-out, reservations, and billing processes.
• Handle guest complaints and resolve issues promptly and professionally.
• Maintain excellent guest satisfaction scores through proactive service delivery.
• Prepare staff schedules and ensure adequate shift coverage.
• Coordinate closely with Housekeeping, Sales & Marketing, Maintenance, and other departments to ensure seamless guest experiences.
• Monitor room availability, occupancy, and revenue opportunities.
• Ensure compliance with hotel policies, procedures, and service standards.
• Generate operational reports and recommend improvements where necessary.
• Train and onboard new team members to uphold service excellence.

Requirements:

• Bachelor's Degree or HND in Hospitality Management, Business Administration, or a related field.
• Minimum of 3–5 years' experience in a Front Office leadership role within a reputable hotel.
• Strong knowledge of hotel operations and guest service management.
• Proficiency in Hotel Property Management Systems (PMS) such as Opera, IDS, or similar software.
• Excellent leadership, communication, interpersonal, and problem-solving skills.
• Strong organisational and multitasking abilities.
• Professional appearance and customer-focused attitude.
• Ability to work flexible shifts, including weekends and public holidays.
• Preferred Competencies
• Strong leadership and team management skills.
• Excellent conflict resolution and decision-making abilities.
• High attention to detail.
• Strong administrative and reporting skills.
• Ability to thrive in a fast-paced hospitality environment.

What We Offer

• Competitive salary.
• Career growth and professional development opportunities.
• Positive and collaborative work environment.
• Opportunity to work with a reputable hospitality brand.

Salary

Application Closing Date: 10th July, 2026

Application Instructions:

Candidates should send their updated CV to: talentsourcenig@gmail.com using "Front Office Manager – Hotel" as the subject of the email.