CUSTOMER SUPPORT REPRESENTATIVE

About Company:

OPay is a mobile money platform operated by OPay Digital Services Limited and licensed by the Central Bank of Nigeria. Launched in June 2018, the company has spread its services across all 36 states in Nigeria with over 500,000 mobile money merchants. We are more than a payment company. We believe everyone should be able to enjoy financial and social inclusion, without regard for physical borders, boundaries, or even social status.

OPay is a one-stop mobile-based platform for payment and other important services in your everyday life. Millions of users rely on OPay every day to send and receive money, and pay bills

Job Description:

• Answer all incoming calls from customers and provide a resolution to complaints, inquiries, and requests.
• Document and report all call information according to standard operating procedure.
• Escalate pending/ failed transactions and other non-First Time Resolution complaints to the Follow-up team.
• Follow up with customer calls where necessary.
• Report service failures and other product-related issues observed while taking customer calls to the call center management for further action.

Requirements:

• Minimum of HND/BSC in Mass Communication or related field.
• 1- 2 years of experience as a call center or customer service agent.
• Strong written and verbal communication skills, attention to detail, and analytical, organizational, and multi-tasking skills.
• Energetic, highly self-motivated, and able to work efficiently and productively.

Interview Details

• Date: 15th and 16th of May, 2025
• 19th and 20th of May, 2025
• Time: 10 am
• Location for interview: Alexander House, Plot 9, Dr Nurudeen Olowopopo Way, Alausa, Lagos 100212, Lagos.

Salary

Application Closing Date: 07th June, 2025

Application Instructions:

CLICK ON THE LINK BELOW TO APPLY