CUSTOMER SERVICE REPRESENTATIVES AT LEVITIKAL GROUP | CUSTOMER SERVICE JOBS IN LAGOS

About Company:

Levitikal Group is a leading conglomerate driving progress and development across Nigeria. With a diverse portfolio spanning real estate, construction, energy, agriculture, and hospitality, they are committed to delivering exceptional value to their stakeholders.

Job Description:

We are seeking a high-caliber Customer Service Representative to serve as the professional face and operational pulse of our property development projects. In the real estate sector, customer service is more than just "support"—it is the management of a client’s most significant investment.

Your mission is to guide clients through the entire property lifecycle, from initial contract documentation to the final keys-in-hand moment. You will be responsible for translating complex project milestones into clear client communications and ensuring that the "snagging" and handover processes are seamless. If you have 3–5 years of experience and the diplomatic skill to manage high-stakes client expectations, we want you on our team.

Requirements:

1. Portfolio Communication & Milestone Management

• Project Transparency: Provide accurate, real-time updates on construction progress, payment schedules, and project milestones via phone, email, and in-person visits.

• Information Stewardship: Act as the primary source of truth regarding handover timelines and documentation status.

• Site Coordination: Schedule and lead site visits, acting as the liaison between the client and the Project Managers.

2. Documentation & CRM Governance

• Contract Administration: Assist clients with the precise completion of booking forms, sale agreements, and legal contract documentation.

• Cross-Functional Synergy: Coordinate with Sales, Finance, and Legal teams to ensure all client requests and pending approvals are processed without friction.

• Data Integrity: Record every interaction, document status change, and milestone update within the CRM system to maintain a 360-degree view of the client.

3. Inspection, Snagging & Handover

• Quality Assurance: Support the property inspection (snagging) process, identifying defects and coordinating with technical teams for rapid rectification.

• Conflict Resolution: Receive, log, and track complaints, following up relentlessly to ensure resolution within agreed timelines.

• Handover Excellence: Lead the final handover process, ensuring the client receives a property that meets both contractual standards and their personal expectations.

Qualifications and Skills:

Professional Profile

• Education: Bachelor’s Degree in a relevant field.

• Experience: 3 – 5 years of professional work experience, preferably in Real Estate, Hospitality, or Luxury Service sectors.

• Technical Savvy: Proficiency in CRM platforms and Microsoft Office Suite.

Core Competencies

• Diplomacy: Ability to maintain a professional and courteous demeanor while managing high-pressure client concerns.

• Attention to Detail: High precision in managing legal documents and defect lists during property inspections.

• Organizational Agility: Proven ability to coordinate between multiple internal departments (Legal, Finance, Construction).

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: hr@levitikalgroup.com using the Job Position as the subject of the mail.

Note: Only shortlisted candidates will be contacted.