CUSTOMER SUCCESS EXECUTIVE

About Company:

At Infinion Technologies, we design productivity boosting solutions aimed at delivering business value and making infrastructure and applications available to enterprises. We are a technology and business solutions Company established with the objective of providing world-class solutions to Enterprise Businesses. We seek to offer individuals and organisations sublime services to improve operational efficiency. As a certified Microsoft Partner, we never lose sight of the role we play in helping businesses automate their processes and solve their problems in the local and international community.

Job Description:

• As a Customer Success Manager, you will serve as the operational heartbeat of our business and our customer.
• You will ensure we fully leverage the Microsoft Partner ecosystem to deliver value — maximizing incentives, advancing specializations, aligning with Microsoft programs, and ensuring our customers are correctly associated and benefiting from the services we provide. 
• You’ll work across our delivery, sales, and technical teams to ensure that both our partnership with Microsoft and our customer engagements are optimized, accredited, and recognized.
• Maintain and update our organization’s Microsoft Partner Center profile, competencies, locations, and associated roles.
• Ensure accurate customer association using CPOR, PAL, and DAP across all active projects.
• Monitor scorecards, solution partner status, and partner benefits usage.

Incentives & Benefits Optimization:

• Manage end-to-end lifecycle of Microsoft incentives and rebates—from enrollment to claims.
• Ensure timely registration for incentive programs (e.g., Solutions Partner Designations, Co-Sell, Azure Consumption Rebates).
• Work with finance and delivery to reconcile incentive payments and drive benefit realization.

Solution Partner & Specializations Strategy:

• Drive attainment of solution partner designations across all solution areas (Data & AI, Infra, Business Apps, etc.).
• Lead specialization strategy including planning, submission, evidence collation, and renewals.
• Lead roadmap for attaining and maintaining Solution Partner designations.

Customer Association & Usage Linkage:

• Execute CPOR (Claiming Partner of Record), PAL (Partner Admin Link), and DAP (Delegated Admin Privileges) strategies to ensure maximum visibility and credit for customer engagements.
• Support participation in strategic programs like Catalyst, FastTrack, Azure Migration Program, and Solution Assessments.
• Partner with delivery and sales to ensure accurate tagging and tracking.

Customer Workload Adoption & Success:

• Drive and track the customer workload adoption rate for core Microsoft workloads (Azure, M365, Dynamics 365, Security, etc.), aiming for high engagement and utilization.
• Ensure customers activate and adopt the workloads they’ve been onboarded for, monitoring adoption metrics closely.
• Collaborate with delivery and sales teams to ensure that customer usage aligns with their needs, driving usage growth.
• Report on monthly workload adoption rates to leadership and adjust strategies for improving activation and utilization where necessary.

Strategic Insights:

• Support account teams for joint opportunity development.
• Advise leadership on gaps, opportunities, and roadmap planning to deepen Microsoft engagement and customer success alignment.

Requirements:

• 3 - 5+ years of experience within the Microsoft Partner Ecosystem
• Strong familiarity with Microsoft incentive structures, CPOR/PAL processes, and solution partner program.
• Experience driving or supporting solution area specializations and certifications.
• Ability to navigate cross-functional teams and influence without authority.
• Excellent attention to detail and a structured, process-first mindset.
• Strong written and verbal communication skills, with a consulting-level presentation style.
• Familiarity with global compliance and audit standards related to partner engagement

Salary

Application Closing Date: 23rd May, 2025

Application Instructions:

Interested and qualified candidates are to send their CV to: careers@infinion.co using the job title as the subject of the email.