CUSTOMER SERVICE REPRESENTATIVES AT TOTAL DATA LIMITED

About Company:

Total Data Limited is a management consultancy firm specializing in the provision of Human Resources and Manpower solutions to its’ clients across Nigeria. We focus on providing additional and exceptional services through value added, and end-to-end HR services to our clients; helping them maximize and build operational efficiency.

Job Description:

• Provide timely and professional responses to customer inquiries via phone, email, and in person.
• Actively promote company products and services to achieve assigned sales targets.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Resolve customer complaints efficiently, escalating issues where necessary.
• Build strong relationships with customers to enhance satisfaction and loyalty.
• Support the sales team in achieving business growth through upselling and cross-selling.
• Collaborate with internal departments to ensure seamless service delivery.

Requirements:

• Bachelor’s Degree/OND/HND in any relevant field.
• Minimum of 2 years’ proven experience in Sales or Customer Service with measurable sales targets.
• Fluency in English (spoken and written) is mandatory.
• Proficiency in Yoruba or Igbo will be an added advantage.
• Computer literate with good knowledge of MS Office tools.
• Strong interpersonal, negotiation, and communication skills.
• Ability to multitask, solve problems effectively, and remain resilient under pressure.

Salary

Application Closing Date: Not specified

Application Instructions:

Click the button below to apply