CUSTOMER SERVICE MANAGER AT GINOS VENTURES LIMITED

About Company:

Ginos Ventures Limited is an Indigenous distributor of medical consumables and devices across Africa, we provide solutions to all problems of procurement, distribution, and supply of all medical consumables.

Job Description:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer enquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Draft correspondence such as emails and letters.
• Answer phone calls, emails and take messages.
• Processing orders, forms, applications, and requests.
• Responsible for logistics and ensuring that dispatched orders get delivered.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Developing feedback surveys
• Thinking of ways to show appreciation to loyal clients
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Possess a minimum of B.Sc qualification
• 5+years’ experience in a similar role
• Must be mature and smart
• Must be familiar with Commercial phone systems, Customer relationship management software and Microsoft Office Suite (Word, Outlook, and PowerPoint).
• Must have great ability to multi-task.
• Must be very fluent in English with excellent communication skills.
• Attention to details and strong conflict management skill
• Must have good critical thinking, problem-solving, time management and record management skills.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: ginosvacancy@gmail.com using "Customer Service Manager" as subject of the email.