CUSTOMER SERVICE REPRESENTATIVE (OUTBOUND) JOB AT MWANGA LIMITED | CUSTOMER SERVICE

About Company:

Mwanga is a pioneer tech-driven debt recovery and business support outsourcing company with a vision to be the leading extension to global teams in Africa. We started our pilot operations in 2018 with a small agile team and have scaled impressively since then in results and team becoming trusted by key players for recoveries in Nigeria. We offer business support to businesses with the aim of helping them scale using ethical and innovative technology strategies. We are trusted by Africa’s leading lenders to recover their outstanding debts and to scale our impact. We provide a range of services ranging from debt recovery, telemarketing, call center outsourcing, virtual assistant services, customer support services, and data analysis. 

Job Description:

We are seeking high-velocity and articulate Customer Service Representatives to anchor the outbound-survey engine of our Maryland operations. In the specialized landscape of market intelligence and feedback collection, success is defined by "Linguistic Sovereignty", the ability to harmonize professional communication with the clinical precision required for Survey Execution, Accurate Data Entry, and Respondent Engagement. This role is designed for a "Data-Intelligence Architect" who can blend "Conversational Grit" (handling diverse outbound calls) with the "Strategic Agility" required to navigate Hausa or Yoruba dialects to capture high-fidelity responses.

Requirements:

1. Outreach Orchestration & Feedback Governance

• Engagement Sovereignty: Place outbound calls to conduct surveys with millimetric focus, acting as the primary "Source of Voice Interaction."

• Survey Architecture: Accurately record and report customer responses in the designated system, providing the "Structural Foundation" for data-driven insights.

• Confidentiality Stewardship: Maintain professionalism and data privacy on every call, ensuring the "Source of Ethical Research" is elite and uncompromised.

2. Tactical Resilience & Multilingual Logic

• Dialect Sovereignty: Utilize Hausa and/or Yoruba fluency to bridge communication gaps, acting as the primary "Source of Localized Connection."

• Target Architecture: Adhere to daily calling targets and project timelines, providing the "Analytical Foundation" for high-impact project delivery.

• Escalation Stewardship: Proactively report challenges or unique feedback from respondents, maintaining the "Source of Continuous Improvement."

3. Accuracy Integrity & Professional Power

• Data Sovereignty: Ensure high levels of data entry accuracy during live calls, acting as the primary "Source of Clean Datasets."

• Interpersonal Architecture: Engage professionally with a diverse audience, providing the "Visual Foundation" for a positive brand image.

• Velocity Logic: Utilize Call Center or Telemarketing experience to streamline survey completion rates, maximizing the "Source of Project Efficiency."

Qualifications and Skills:

Professional Profile

• Education: Minimum of OND, HND, or B.Sc. Degree.

• Language Power: Preferably fluent in Hausa and/or Yoruba language.

• Experience: Previous experience in a call center, customer service, or telemarketing is a high-value advantage.

• Location Scope: Must be available for immediate resumption; proximity to Maryland, Lagos is a plus.

Core Competencies

• Communication Grit: Excellent verbal and interpersonal skills to manage outbound calling challenges.

• Operational Sovereignty: Strong attention to detail and high data entry accuracy.

• Professional Presence: Ability to maintain a proactive and articulate demeanor throughout the project.

Salary

Application Closing Date: Not specified

Application Instructions:

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