CALL CENTER AGENT AT BLUMENTHAL GENERAL SERVICES LIMITED | CALL CENTER JOBS IN LAGOS

About Company:

Blumenthal General Services Limited is an innovation online based organization in the business of giving out loans and credit facilities to deserving applicants that meets requirements for such loans via our applications.

Job Description:

We are seeking a high-velocity and strategically elite Call Center Agent to anchor the revenue recovery engine of our Ikeja operations. In the specialized landscape of financial credit, success is defined by "Recoveries Sovereignty", the ability to harmonize persistent customer engagement with the clinical precision required for Loan Repayment Synchronization, Flexible Settlement Engineering, and Target Attainment. This role is designed for a "Negotiation Architect" who can blend "Persistence Grit" (ensuring daily payments are secured) with the "Strategic Agility" required to solve complex collection hurdles on behalf of the organization.

Requirements:

1. Portfolio Orchestration & Repayment Governance

• Recoveries Sovereignty: Execute outbound calls to customers regarding due loan repayments with millimetric focus, acting as the primary "Source of Capital Return."

• Follow-up Architecture: Ensure relentless and prompt follow-up on each account until resolution, providing the "Structural Foundation" for a healthy loan portfolio.

• Resolution Stewardship: Provide flexible and creative repayment options to meet customer needs, ensuring the "Source of Daily Payment Success" is elite and consistent.

2. Performance Resilience & Incentive Logic

• Target Sovereignty: Meet and exceed daily/monthly collection targets, acting as the primary "Source of Personal and Organizational Growth."

• Bonus Architecture: Optimize your performance to trigger maximum monthly bonuses, providing the "Analytical Foundation" for exceeding your basic salary.

• Problem-Solving Stewardship: Apply innovativeness and out-of-the-box thinking to overcome collection barriers, maintaining the "Source of Operational Efficiency."

3. Regional Integrity & Logistics Power

• Location Sovereignty: This role is optimized for candidates within the Ikeja/Ogudu/Ojota/Ogba axis, acting as the primary "Source of Commuter Reliability."

• Experience Architecture: Utilize your previous background in collections or tele-sales, providing the "Visual Foundation" for immediate high-impact results.

• Reporting Logic: Ensure every call and payment promise is accurately logged, maximizing the "Source of Collection Velocity."

Qualifications and Skills:

Professional Profile

• Education: Candidates with ND, HND, or B.Sc. in a relevant field.

• Experience: Previous experience in a similar collections or call center role is highly favored and considered a strategic advantage.

• Location Scope: Applicants residing within the axis of Ogudu, Ojota, Oregun, Ogba, Ketu, Maryland, or Palmgrove will be prioritized for logistics stability.

Core Competencies

• Negotiation Grit: Ability to handle difficult conversations with professional poise and result-oriented focus.

• Operational Sovereignty: Excellent communication skills with the ability to solve problems creatively.

• Aptitude Power: Highly motivated by targets and performance-based financial rewards.

Salary

Application Closing Date: Not specified

Application Instructions:

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