SOFT SERVICES MANAGER AT CBRE | SOFT SERVICES JOBS IN LAGOS

About Company:

CBRE is a global leader in real estate services and investment. With a presence in over 100 countries, we provide comprehensive solutions to real estate owners, investors, and occupiers. Our mission is to enable our clients to maximize the value of their real estate assets through innovative strategies and top-notch services.

Job Description:

We are seeking a high-velocity and strategically elite Soft Services Facility Manager to anchor the operational engine of our mission-critical facility. In the specialized landscape of Data Centres and high-security corporate environments, success is defined by "Site Sovereignty", the ability to harmonize soft service delivery with the clinical precision required for MSA/SLA Compliance, RAMS (Risk Assessment Method Statements) Review, and Hazardous Chemical Management. This role is designed for an "Environmental Architect" with 5+ years of experience who can blend "Tactical Grit" (overseeing cleaning and recycling procedures) with the "Strategic Agility" required to plan hard service reactive works and manage complex vendor KPIs.

Requirements:

1. Service Orchestration & Vendor Governance

• Contractual Sovereignty: Manage third-party service providers with millimetric focus, acting as the primary "Source of Performance Standard Enforcement."

• KPI Architecture: Conduct regular audits and monitor KPIs for all soft service contracts, providing the "Structural Foundation" for service excellence.

• Reactive Stewardship: Plan and coordinate Hard service PPM and reactive works, ensuring the "Source of Client Schedule Adherence" is elite and timely.

2. Environmental Resilience & Compliance Logic

• Safety Sovereignty: Ensure all activities comply with health and safety regulations and high-security data centre protocols, acting as the primary "Source of Site Integrity."

• Risk Architecture: Conduct rigorous RAMS reviews and risk assessments for cleaning chemicals and equipment, providing the "Analytical Foundation" for accident prevention.

• Waste Stewardship: Oversee proper waste disposal and recycling procedures according to environmental standards, maintaining the "Source of Sustainability Compliance."

3. Stakeholder Integrity & Reporting Power

• Liaison Sovereignty: Act as the primary point of contact for clients regarding queries and feedback, acting as the primary "Source of Proactive Communication."

• Audit Architecture: Support client site visits and audits to ensure satisfaction, providing the "Visual Foundation" for transparent operational status.

• Optimization Logic: Identify opportunities for process improvement and cost optimization, utilizing 5+ years of FM expertise to maximize the "Source of Management Reporting."

Qualifications and Skills:

Professional Profile

• Experience: Minimum of 5 years of experience in facility management, property services, or data centre operations.

• Domain Mastery: Proven track record of managing soft services (cleaning, grounds, vending) within a critical or mission-critical environment.

• Education: Qualifications in Facilities Management or related fields are preferred.

Core Competencies

• Operational Grit: Strong understanding of MSA, SLAs, and RAMS review processes.

• Safety Sovereignty: Knowledge of chemical/machine handling and high-security environment safety protocols.

• Leadership Power: Excellent decision-making abilities with a proactive, results-driven approach to vendor management.

Salary

Application Closing Date: Not specified

Application Instructions:

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