CUSTOMER SERVICE REPRESENTATIVE / HOSTESS

About Company:

Mai Shayi Coffee Roasters Limited is a premier specialty coffee brand in Nigeria, renowned for its end-to-end involvement in the coffee value chain. From cultivating Arabica coffee in Jos, Plateau state, to meticulous processing and batch-roasting, we promise an unparalleled coffee experience. As a forward-thinking company, our footprint extends from cafes in Lagos and Abuja to our two arabica coffee farms, a cooperative of 141 farmers, and a dedicated roastery supplying premium coffee for both retail and B2B avenues. With our expansion, we seek a skilled and detail-oriented Internal Auditor to ensure the integrity of our financial operations and compliance with legal regulations

We are recruiting to fill the position below:

Job Description:

• We are looking for a customer service representative/Hostess to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across several communication channels

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.

Requirements:

• First degree (HND/BSC or Equivalent) in a relevant field.
• Proven customer support experience or experience as a Client Service Representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Ready to work 6 days a week.
• Ready to work in Mai Shayi Location, Abuja.

Salary

Application Closing Date: 26th June, 2025

Application Instructions:

Interested and qualified candidates should send their CV  and attached Credentials to: rita@maishayicoffee.com copying: kayode@maishayicoffee.com using the Job Title as the subject of the mail.