CUSTOMER SERVICE REPRESENTATIVE (BILINGUAL – HAUSA & YORUBA) AT PACK'N'PAY | CSR JOBS IN RIVERS

About Company:

Pack ‘N’ Pay is a product of CIC Integrated Services LTD. CIC was created as a wholesale store that supplies food to offshore catering companies to feed the offshore workers. Pack ’N’ Pay was created as a product that would leverage technology to solve the problems of retailers and wholesalers. Pack ‘N’ Pay officially started operations on January 18th 2021 and launched her ecommerce website on March 1st 2021.

Job Description:

Pack'N'Pay is seeking a friendly, articulate, and customer-focused Customer Service Representative who is fluent in Hausa and Yoruba. The ideal candidate will handle customer inquiries, resolve complaints, onboard new users, and ensure customers enjoy a smooth experience. This role is crucial in building trust with customers across different regions and cultures.

Key Responsibilities:

Customer Engagement & Support

• Respond promptly to customer inquiries via phone, WhatsApp, or in-person interactions.
• Communicate effectively in Hausa and Yoruba to serve customers from diverse backgrounds.
• Educate customers about Osusu products, services, and procedures. Onboarding & Retention • Assist with registration and onboarding of new customers, ensuring all details are captured correctly.
• Follow up with users to ensure a smooth experience and encourage long-term engagement.
• Build trust and rapport with new and existing users, especially from Hausa and Yoruba-speaking communities. Issue Resolution
• Handle customer complaints professionally and provide timely solutions or escalate when needed.
• Track and report recurring issues or feedback to improve service delivery. Documentation & Reporting • Maintain accurate records of customer interactions using internal systems.
• Prepare daily/weekly reports on customer issues, trends, and resolutions.

Team Collaboration

• Work closely with other customer experience staff to ensure consistency in service delivery.
• Provide cultural/language support for marketing, outreach, and feedback campaigns targeted at Hausa/Yoruba-speaking users.

Requirements:

• Minimum of OND, HND, or B.Sc. in any discipline.
• Fluent in Hausa and Yoruba (spoken is required; written is an advantage).
• 2–3 years of prior experience in customer service or client-facing roles is preferred.
• Strong interpersonal, communication, and conflict-resolution skills.
• Patient, empathetic, and passionate about customer satisfaction.
• Comfortable using WhatsApp, spreadsheets, and basic digital tools.
• Must be based in Port Harcourt or willing to relocate. Key Attributes:
• Friendly and warm personality
• Culturally sensitive and respectful
• Excellent listener and communicator
• Reliable, accountable, and detail-oriented

What We Offer:

• Competitive salary
• Supportive and youthful work environment 
• Opportunity to serve and grow with a fast-expanding financial brand
• Training and development opportunities 

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should forward their CV to: hr@packnpay.com.ng using the position as subject of email.