CUSTOMER SERVICE REPRESENTATIVE AT ADINS ACADEMY

About Company:

Adins Academy is a dynamic and multifaceted company providing services across Information and Technology, General Contracts, General Merchandise, and Online Solutions. In addition to our core offerings, we are also actively engaged in Recruitment, HR Consulting, and Talent Acquisition services.

We specialize in helping businesses, both local and international - find, assess, and hire the right talent to meet their workforce needs. Our recruitment services are tailored to meet industry-specific demands, ensuring our clients get access to highly skilled and vetted professionals. From sourcing entry-level candidates to executive-level placements, we act as a trusted partner in every step of the hiring process.

We are recruiting to fill the position below:

Job Description:

• Make outbound calls and send messages to clients as assigned, while building strong customer relationships.
• Gain full knowledge of company services to respond to inquiries, resolve issues quickly, and ensure customer satisfaction.
• Work closely with engineers to troubleshoot and provide real-time technical support.
• Collect and summarize client feedback, escalate issues to relevant teams, and suggest improvements.
• Perform other duties as assigned by supervisors.

Requirements:

• Fluent in English (spoken and written).
• Fluency in Hausa (Preferably), Yoruba, or Igbo is an added advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to stay calm under pressure.
• Customer service or online service experience with a proven track record of performance.
• Familiarity with trading/investment platforms is a plus.
• Must be adaptable, professional, and able to follow company SOPs.
• Cheerful personality with strong sales skills to persuade and influence clients.
• Must reside in or be willing to relocate to Ilorin, Kwara State.
• Access to a personal computer or laptop is required.

Benefits

• Salary: N200,000 - N400,000 Monthly.
• Weekly performance incentives
• Transportation allowance
• Annual bonuses
• Career growth and development opportunities

Salary

Application Closing Date: 09th October, 2025

Application Instructions:

Qualified candidates should send their CV to: ngcshiring@tradev-group.com using "Ilorin -Customer Service Representative" as the subject of the email.