CUSTOMER SERVICE OFFICER AT CHOICE TALENTS NG

About Company:

Choice Talents NG is Nigeria’s preferred talents management company. Our goal is to help build successful businesses through effective talent, resource and process management.

Job Description:

• Order Confirmation: Verify customer orders through calls or messaging apps to ensure accuracy.
• Delivery Coordination: Follow up with delivery agents to confirm timely and successful deliveries.
• Customer Communication: Provide customers with timely updates on their orders, including delivery schedules or any changes.
• Record-Keeping: Maintain accurate records of orders and deliveries for easy reference.
• Feedback Reporting: Relay common customer feedback and delivery issues to management to improve service.

Requirements:

• HND / B.Sc Degree in related field with 2 years of experience.
• Smart Appearance: Must dress professionally and represent the brand’s image.
• Excellent Communication Skills: Outgoing, with the ability to communicate confidently and effectively.
• Browsing Phone with WhatsApp: Required for communication with customers and delivery agents.
• Proactive & Detail-Oriented: Ability to manage multiple orders and handle follow-ups efficiently.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: jobs@choicetalents.com.ng using the Job Position as the subject of the mail.