CUSTOMER SERVICE MANAGER (QUALITY ASSURANCE) AT BETA GLASS PLC

About Company:

Beta Glass, a proud member of the Frigoglass Group, stands as a strategic partner to international beverage bottlers. Positioned as a major supplier of glass packaging, we play a crucial role in the burgeoning markets of West and Central Africa.

Our diverse range of glass containers offers superior packaging solutions to clients across various sectors, including soft drinks, beer, spirits, cosmetics, and pharmaceuticals. We are committed to delivering excellence in our products. At Beta Glass, we are not just suppliers; we are partners in progress, dedicated to setting new standards in the glass packaging industry.

We are recruiting to fill the position below:

Job Description:

• Coordinate trial runs at customers’ plants and resolve customers’ complaints with effective communication between customer, commercial and operations teams.

Responsibilities

• Coordinate and monitor trial runs on new product, fresh deliveries and communicate feedback to the concerned plant
• Visit customers’ plants to ensure that feedback on supplies is addressed without degenerating into complaints
• Conduct joint investigation of root cause for complaints and give feedback to the concerned departments
• Conduct at least one training programme in the plants per month for appropriate employees on quality process and customer complaint handling
• Coordinate and write monthly report on customer complaint CAPA and status of implementation and effectiveness
• Participate and support compliance with the requirements of ISO management systems subscribed by the company  

Requirements:

• Bachelor's Degree or Higher National Diploma (HND) in Chemistry, Chemical Engineering, Biochemistry, Food Science, Statistics and related field  
• 7 -10 years in relevant field (Food and Beverage, Packaging, FMCG)
• Problem solving skills and objectivity in judgement
• Ability to travel at short notice
• Knowledge of ISO management system
• Ability to use Microsoft office packages - Excel, Word, Power Point

Salary

Application Closing Date: 06th October, 2025

Application Instructions:

CLICK ON THE LINK BELOW TO APPLY