CUSTOMER SERVICE MANAGER AT WIFIBER BROADBAND

About Company:

Wifiber Broadband is the best Fiber to the Home and Fibre to the Office broadband provider in Nigeria delivering truly unlimited internet service at a comparatively affordable fiber optics cost. Our Fiber Optic technology guarantees high speed Internet for streaming, downloading, browsing or surfing the internet. We have consistently stood out as the Internet provider that offers the best unlimited internet in Lagos, Ibadan, and other cities in Nigeria.

We are recruiting to fill the position below:

Job Description:

• Lead and manage the customer service team to ensure fast, friendly, and effective support across calls, chat, email, and walk-ins.
• Oversee ticket management, escalations, and service quality, ensuring SLAs and customer satisfaction targets are met.
• Analyze customer feedback and data to identify issues, improve processes, and drive customer retention.
• Collaborate with internal teams-Technical, Operations, Marketing, and Social Media-to deliver a seamless customer experience.
• Develop strategies for onboarding new customers, retaining at- risk clients, and recovering inactive accounts.

Requirements:

• 4-6 years of experience in Customer Service within Telecommunications or ISP.
• Strong understanding of technical support, CRM/ticketing systems, SLAs, and network operations.
• Proven leadership and people management skills.
• Excellent communication, problem-solving, and analytical skills.
• Proactive, organized, and customer-focused.

Salary

Application Closing Date: Not specified

Application Instructions:

Qualified candidates should send their CV / Resume to: hr@wifiber.ng using the Job Title as the subject of the email.