CUSTOMER SUPPORT EXECUTIVE AT ENCHANT GIFTS

About Company:

Enchant Gifts is a production-driven gifting company operating large-scale gift box manufacturing and fulfillment systems. We process high daily order volumes through structured workflows, inventory systems, batching, and quality control layers. Our operations are built around speed, precision, and scalable production.

Job Description:

• Respond to customer inquiries via WhatsApp, Instagram, phone calls, and email
• Guide customers through order options, customization, and delivery processes
• Handle complaints, issues, and refunds in a calm and professional manner
• Track customer conversations and ensure proper follow-ups
• Process and confirm customer orders accurately
• Collaborate with operations, production and delivery teams to ensure smooth order fulfilment
• Maintain accurate customer records and conversation logs
• Meet response time and customer satisfaction targets

Requirements:

• Strong written and spoken English
• Excellent communication and interpersonal skills
• Comfortable using WhatsApp Business, Instagram DMs, and basic computer tools
• Ability to multitask and work under pressure
• High level of professionalism and emotional intelligence
• Previous customer service experience is an advantage

Salary

Application Closing Date: Not specified

Application Instructions:

Click the button below to apply