CARD FRAUD ANALYST AT DUPLO- LAGOS

About Company:

Duplo is building the platform to power the next generation of financial services. Our mission is to help companies expand financial access for all. Our simple and powerful banking-as-a-service API helps companies quickly launch financial products.

We are recruiting to fill the position below:

Job Description:

• We’re looking for a Card Fraud Analyst (Acquiring) to join our team, with a strong focus on acquiring-side card fraud, merchant chargebacks, and investigations within our Atlas product.
• This role sits at the intersection of fraud prevention, analytics, and product collaboration, helping to reduce fraud losses while maintaining a strong customer experience.

Key Responsibilities:
Card Fraud Prevention & Risk Management:

• Safeguard customers against unauthorised card activity, scams, and payment instrument or account takeover fraud.
• Analyse card fraud disputes and emerging trends to identify weaknesses or opportunities within existing fraud prevention rules
• Review and enhance fraud controls across authorisation, post-authorisation, and tokenisation flows
• Incorporate card scheme indicators and internal machine learning signals into static fraud rules to improve accuracy and effectivenes
• Contribute to longer-term initiatives aimed at reducing card fraud and improving overall risk posture.
• Partner closely with Product and Engineering teams to evolve the rule engine and improve the end-to-end fraud customer journey, from declines and alerts through to dispute submission.
• Act as an escalation point for card fraud prevention topics for customer-facing Operations teams

Analytical & Strategic Capabilities:

• Independently manage and prioritise competing workflows, including team initiatives and external escalations, delivering high-quality outcomes within agreed timelines.
• Assess and articulate the impact of fraud rules on customer spend, approval rates, and user experience
• Produce clear, high-quality analysis that directly addresses business and risk problems.
• Navigate complex problem spaces and understand the trade-offs involved in fraud decision-making
• Proactively propose and develop strategies to mitigate emerging fraud patterns or large-scale fraud events
• Write, test, and maintain analytical code independently and collaboratively, ensuring it is readable, reusable, and well-documente
• Test and validate fraud rule logic autonomously, and troubleshoot issues related to code, data, or risk engine behaviour.
• Continuously learn and apply new analytical tools, techniques, and methodologies.

Communication & Collaboration:

• Clearly explain analyses, decisions, and recommendations to teammates and immediate stakeholders.
• Present fraud trends, insights, and learnings in a concise and structured manner
• Support and collaborate with peers, sharing knowledge and best practices where needed.

Incident & Risk Management:

• Provide timely data, insights, and analysis to support fraud incidents and investigations.
• Escalate risks that fall outside the Card Fraud remit or risk appetite to relevant internal or external stakeholders.

Requirements:

• 4–5 years of experience in fraud prevention, risk management, or payments risk, with a strong focus on card fraud.
• Solid understanding of card payment flows, including authorisation, post-authorisation, chargebacks e.t.c
• Detailed understanding of the operational aspects of payment cards, mobile payments, the fintech and banking industry.
• Strong problem-solving skills, with the ability to work independently in ambiguous or fast-paced environments.
• Excellent written and verbal communication skills.
• Solid understanding of payment gateways, acquiring banks, and merchant processors, including knowledge of network-specific chargeback procedures (Visa, Mastercard, etc.).

Salary

Application Closing Date: Not specified

Application Instructions:

CLICK ON THE LINK BELOW TO APPLY