SPECIALIST, ESS (SALES MANAGEMENT TOOL) AT 9MOBILE NIGERIA

About Company:

9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

Job Description:

• Provide technical and operational support in management of Sales Management Tools module in a highly dynamic business environment and to support business
• Understands the business requirements, captures functional and technical requirements, translates them into the SMT module requirements and integrates requirements with other functional and technical teams.
• Contributes to and drives configurations, reports, interfaces, testing, user training and knowledge transfer.
• Guides customers through Sales Management Tool delivered functionality, advises customers on best practice, maps business processes to delivered functionality
• Develops functional and technical design and documentation for SMT Applications dependent data conversions, interfaces, custom reporting including use of documented revision control.
• Design and develop data applications and reports using selected tools and frameworks as required and requested.
• Participates in the design, development and maintenance of Conversions, and Interfaces between SMT Applications and third-party vendors.
• Perform tasks such as writing scripts, web scraping, calling APIs, write SQL queries, etc.
• Order Entry and Order management
• Work closely with the other team members for 3rd party integration of data sources
• Opens, manages, and resolves SMT Service Requests with Support team.
• Drives the resolution & troubleshooting of issues during development and postproduction support, reporting /escalating to management, when needed.
• Receive and fulfil orders in a timely, efficient manner.
• Maintains ongoing, successful relationships with customers; coordinates directly with the customer to ensure that a high level of satisfaction is achieved and maintained.
• Create and maintain comprehensive project documentation.
• Carry out other duties as instructed by Manager, Enterprise Support Services.

Requirements:

• Candidates with Order Entry, Order Management and Order Processing implementation experience would be preferred.
• Lead all workshops (Process, design, configuration, test and validate) and act as lead for SMT new feature Implementation.
• Provide functional application leadership and guidance to client regarding "leading practices" and the functionality of the software modules through all phases of an implementation
• Have a positive, dynamic, and flexible attitude, should be an excellent team player.
• Ability to effectively work with end-users remotely.
• Has excellent English spoken and written language communication skills.
• Display a passion for the role and a strong desire to deliver to the best of their abilit
• Display persistence to complete tasks and the rigor to ensure the solutions are thoroughly tested.
• Wider experience of Order Management and fulfilments processes from a business context

Qualifications and Skills:

• Bachelor's Degree or more in Computer Science or a related field.
• 3 - 5 years of recent experience in Order processing and fulfilment, Minimum 4 Years of Oracle Order Management experience would be an added advantage.
• Very strong SQL/PLQL skills and ability to manipulate data across heterogeneous data sources is required 

Salary

Application Closing Date: Not specified

Application Instructions:

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