OPERATIONS MANAGER AT STRAIT SAHARA MICROFINANCE BANK LIMITED

About Company:

Strait Sahara Microfinance Bank Limited is recruiting suitable candidates to fill the position below:

Job Description:

• The Operations Manager role is responsible for driving the bank's operational efficiency, innovation, and service excellence while ensuring regulatory compliance and managing operational risk.
• The position involves overseeing daily banking operations, developing and implementing strategic initiatives, and providing expert advisory to key stakeholders.

Key Responsibilities

• Develop and implement operational policies, systems, and controls to improve efficiency and mitigate risks
• Oversee daily banking operations, including payments, settlements, account services, and customer service
• Provide best practice solutions to business problems and support evolving business needs
• Ensure compliance with regulatory requirements and manage operational risk
• Lead and coach operations teams to establish a performance-driven culture
• Implement continuous service and customer experience monitoring systems
• Build valued relationships with internal and external stakeholders
• Receive and disburse local currencies for approved transactions, accurately counting, verifying, and recording all cash transactions
• Handle deposits in line with CBN guidelines and internal policies
• Maintain a daily cash register, submit transaction summaries, and reconcile cash balances
• Provide excellent customer service, resolving complaints and promoting products and services
• Collaborate with other team members to achieve sales and customer service goals

Requirements:

• Bachelor's degree in finance, business administration, or a related field
• 2 - 3 years of experience in Fintech operations, Banking and Payment, knowledge of fintech products and services
• Certifications in operations management or related areas are a plus
• Proficiency in financial operations management, risk management, and compliance
• Experience in Business Analysis and design
• IT experience is a plus
• Strong analytical and problem-solving skills
• Excellent leadership and team management abilities
• Effective communication and interpersonal skills
• Attention to detail and ability to multitask

Core Areas of Focus

• Operations Oversight
• Business Advisory
• Business Support
• Regulatory Compliance
• Risk Management
• Continuous Service Improvement
• Stakeholder Management
• Team Leadership.

Salary

Application Closing Date: 15th November, 2025

Application Instructions:

CLICK ON THE LINK BELOW TO APPLY