BRAND OPERATIONS MANAGER AT ESTUARY BUSINESS SOLUTIONS LIMITED

About Company:

Estuary Business Solutions (EBS) Limited is a Nigerian-based business consulting and technology services company with experience and comprehensive capabilities across diverse business functions. EBS collaborates with clients to support their strategic objectives of transformation into high-performance businesses.

Job Description:

Production Operations:

• Manage daily front and back-of-house operations, including staff supervision, shift organization, and performance evaluation.
• Handon experience in kitchen management
• Knowledge of recipe documentation and standardization
• Overseas the entire business operations, ensuring a lean operation is maintained
• Products research and development.

Menu Development:

• Contribute to menu development by proposing new dishes and pastry items, considering seasonal ingredients and culinary trends.
• Collaborate with the culinary team to ensure a balanced and innovative menu.

Customer Service:

• Manage customers satisfaction, through right product delivery, on-time delivery, in right quantity, to right location, with competitive and cost saving delivery
• Liaise with other sales team member on customer orders interfacing between client & company
• Maintain an excellent customer service and professional relationship between the organization, existing and potential customers.

Sales and Revenue:

• Potentially handling online orders and deliveries through an e-commerce platform.
• Implement strategies to increase sales and revenue for the restaurant.
• Create and implement the strategy for increase sales, including cross-sell and Up-sell of all products and services, in house and online to current and potential customers.

Catering & Event Management:

• Coordinate end-to-end planning and execution of catering events (small to large scale)
• Supervise catering teams on- and off-site to ensure professional service delivery
• Serve as the main point of contact at events, ensuring smooth setup, service, and breakdown
• Prepare event checklists, staff rosters, logistics timelines, and ensure all materials are transported and ready for each event
• Maintain communication with clients pre- and post-event to confirm expectations and gather feedback

E-commerce Integration:

• Potentially manage online orders, delivery logistics, and related operations through an e-commerce platform.
• Adequate planning and co-ordination of team members to ensure and that all orders are completed in a timely manner to meet our “customer waiting time standards”.

Staff Management:

• Train, motivate, and manage production staff, ensuring they are knowledgeable and efficient.

Inventory and Cost Control:

• Monitor inventory levels, manage costs, and potentially handle procurement of supplies.

Quality Control:

• Maintain high standards of food quality, hygiene, and overall restaurant presentation.

Reporting:

• Basic accounting skills and indept knowledge of FIFO process
• Prepare, generate regular daily, weekly and monthly reports on sales, inventory, income statement and other key performance indicators.
• And other tasks as assigned by the management

Requirements:

• Proficiency in using e-commerce platforms, inventory management systems, and digital marketing tools.
• Knowledge of food safety standards and health regulations
• Experience in creating and implementing sales strategies, A strong drive to achieve sales targets and business goals.
• Understanding of order fulfillment processes, customer service and problem-solving
• Experience working with third-party logistics (3PL) providers to ensure cost-effective and efficient delivery.
• Innovative mindset to generate new business ideas and strategies
• Proficiency in preparing and communicating sales reports (daily, weekly, monthly) to management.
• Ability to deliver tasks with minimal supervision, openness to learning and ability to lead by example.
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to multitask and work under pressure in a fast-paced setting
• Attention to detail to ensure accuracy and quality in all aspects of the business.

Qualifications and Skills:

• BSc Degree preferably in Hotel & Catering Mgt, Food & Nutrition, Business Administration Accounting, Marketing, or a related field.
• At least 3 years of experience in e-commerce & culinary, sales, operations, or a related field.

Salary

Application Closing Date: 15th November, 2025

Application Instructions:

Interested and qualified candidates should forward their Application Letter and CV to: funkea@ebsafr.com using the Job Title as the subject of the email.