OPERATIONS MANAGER AT ROSEANN GOLD HOTEL & RESORT | OPERATIONS MANAGER JOBS IN ABUJA

About Company:

Roseann Gold Hotel & Resort Limited is a boutique hospitality brand in Abuja offering premium accommodation and guest experiences for corporate, leisure, and long-stay clients. The hotel is focused on service quality, operational discipline, and sustainable revenue growth.

Job Description:

We are seeking a high-stakes Operations Manager to take full ownership of our hotel’s performance in Abuja. This is not a "behind-the-desk" role; it is a leadership position designed for a strategic operator who can harmonize world-class guest services with a clinical focus on occupancy targets.

You will be the primary bridge between the staff and ownership, responsible for building an autonomous, high-performing team. Your success will be measured by two primary metrics: the seamlessness of daily operations (Housekeeping, F&B, Maintenance) and your ability to lock in high-value corporate accounts in the competitive Abuja market.

Requirements:

1. Operational Leadership & Systems Governance

• Interdepartmental Synergy: Oversee Front Desk, Housekeeping, F&B, and Maintenance, ensuring all "Moving Parts" of the hotel align with brand standards.

• PMS Mastery: Actively utilize the Property Management System (eZee Absolute or similar) to monitor real-time occupancy, track guest data, and generate technical reports.

• Performance Culture: Manage staff scheduling and discipline, moving the team toward a self-sustaining model that functions at peak efficiency without constant intervention.

2. Corporate Sales & Revenue Architecture

• Occupancy Growth: Own the hotel’s occupancy targets. You are responsible for identifying, pitching, and closing high-value corporate contracts.

• Rate Integrity: Implement and defend a premium rate strategy, ensuring the hotel maintains its market positioning while resisting unsupported discounting.

• Pipeline Management: Build a robust database of corporate clients within the FCT, conducting site visits and direct outreach to secure long-term bookings.

3. Reporting, Accountability & Guest Experience

• Formal Reporting: Maintain a strict reporting discipline, submitting weekly occupancy data and monthly revenue summaries to ownership.

• Issue Escalation: Provide formal, written documentation for operational gaps, staff performance issues, and guest complaints.

• Resolution Excellence: Ensure guest complaints are not just resolved, but analyzed to prevent recurrence, maintaining the hotel’s reputation for premium service.

Qualifications and Skills:

Professional Profile

• Experience: 5–10 years in hospitality management, with a minimum of 2 years in a senior leadership role.

• Track Record: Proven ability to drive occupancy and manage a corporate sales pipeline.

• Technical Savvy: Hands-on experience with PMS (Property Management Systems) is essential.

• Communication: Exceptional formal writing skills and the ability to coordinate complex interdepartmental workflows.

Preferred Attributes

• Market Intelligence: Deep familiarity with the Abuja corporate hospitality landscape and existing client relationships in the FCT.

• Education: Degree or Professional Certification in Hospitality Management or Business Administration.

• Availability: Must be based in Abuja or ready to relocate immediately.

Salary

Application Closing Date: Not specified

Application Instructions:

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