MERCHANT ACQUISITION SPECIALIST AT GLOBALPAY

About Company:

Globalpay is a global payment company that values financial and social inclusion. The company provides innovative payment solutions that break down physical borders, boundaries, and social status to enable everyone to enjoy financial and social inclusion.

Job Description:

• Explore and onboard key merchants within assigned territory.
• Deploy POS and Manage relationship with Merchants
• Communicate important company updates to the merchant under their supervision and ensure that the information is understood.
• Resolve transaction and application related issues for merchants.
• Escalate transaction issues where necessary to your superior.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements:

• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Comprehensive understanding of the POS business, great understanding of agency banking and merchant scenarios
• Flexible, result oriented, hardworking with a strong track record of success
• Self-motivated and able to work independently to meet and exceed sales target
• Able to analyze data and sales statistics and translate results into numbers and solutions.
• Great communication and interpersonal skills.

Qualifications and Skills:

• Bachelor's Degree, HND or it's equivalent in Sales and Marketing or related fields.
• Minimum of 4 years experience in Sales, Marketing or Relationship management from Fintech
• Proven customer support experience or experience as a Client Service Representative

Salary

Application Closing Date: Not specified

Application Instructions:

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