IT SUPPORT SPECIALIST AT MDOC HEALTHCARE | IT SUPPORT JOBS IN LAGOS

About Company:

mDoc is digital health start up that leverages behavioral science, data, technology and quality improvement methodologies to improve access to quality healthcare for people with chronic health needs in sub-Saharan Africa. We are seeking an all-star product suite lead to join our team. Our ethos is etched in the belief that augmenting the healthcare & technology landscape is paramount to helping Africa unlock its true potential. We are on a mission to transform how African healthcare consumers receive the support they need to live longer, healthier, happier and more productive lives.

Job Description:

We are seeking a proactive and technically versatile IT Support Specialist to serve as the backbone of our corporate technology environment. In a modern distributed workplace, IT is no longer just about "fixing computers", it is about ensuring the seamless integration of hardware, local networks, and cloud ecosystems. This role is designed for a "Systems Orchestrator", a professional with 3+ years of experience who can manage a diverse Windows/Mac fleet while governing a high-performance Google Cloud environment.

Your mission is to ensure "Operational Continuity and Data Integrity." You will be responsible for the entire internal technology lifecycle: from onboarding new talent with high-spec workstations to enforcing robust cybersecurity policies and managing complex cloud permissions. If you possess "Analytical Grit" and the ability to translate complex technical hurdles into clear solutions for non-technical users, we want you to drive our digital excellence.

Requirements:

1. Cloud Infrastructure & Identity Governance

• Google Cloud Stewardship: Manage and maintain the organization’s Google Cloud environment, optimizing for performance while ensuring rigorous security configurations.

• Access Control: Architect and manage user accounts, permissions, and access rights (IAM), ensuring that every employee has exactly the tools they need—and nothing they don't.

• Network Integrity: Monitor and troubleshoot core network technologies, including TCP/IP, DHCP, DNS, and VPN tunnels, to ensure secure, uninterrupted connectivity for remote and onsite teams.

2. Hardware Lifecycle & Deployment Excellence

• Workstation Provisioning: Lead the configuration and deployment of Windows and Mac workstations, laptops, and mobile devices, ensuring every "Digital Desk" is ready for day-one productivity.

• Software Management: Oversee the automated deployment of software applications and critical security updates, minimizing downtime and vulnerability gaps.

• Procurement & Asset Tracking: Manage the lifecycle of IT hardware and software inventory, ensuring the team is always equipped with modern, functional tools.

3. Security Advocacy & Technical Support

• Cybersecurity Enforcement: Develop and implement Acceptable Use Policies (AUP) and monitor network security to protect the confidentiality and integrity of company data.

• Tiered Support: Provide timely, high-empathy technical support via phone, email, and in-person, resolving hardware and software friction with a "Customer-First" mindset.

• Knowledge Transfer: Conduct user training sessions and develop clear, searchable documentation to empower employees to troubleshoot common technological challenges independently.

Qualifications and Skills:

Professional Profile

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related technical field.

• Experience: 3+ years in a corporate IT support role.

• OS Mastery: Deep functional knowledge of both Windows and macOS environments.

• Cloud Proficiency: Hands-on experience with Google Cloud Platform (GCP) administration and Office 365 integration.

Core Competencies

• Analytical Grit: Strong problem-solving skills with a proactive approach to identifying systemic IT risks before they cause downtime.

• Communication Mastery: The ability to explain complex network or cloud concepts to non-technical stakeholders with professional diplomacy.

• Technical Breadth: Familiarity with Active Directory, VPN configurations, and IT security best practices.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: mdoc_recruiting@mymdoc.com using the Job Position as the subject of the email.