IT SUPPORT SPECIALIST AT AMBIANCE CAFETERIA | IT SUPPORT SPECIALIST JOBS IN LAGOS

About Company:

Ambiance Cafeteria has been in business for years and has grown into a premier name in the hospitality industry, offering a seamless blend of comfort, entertainment, and culinary excellence. what began as a single hospitality venture has evolved into a dynamic enterprise comprising a luxury hotel, a vibrant nightclub, an upscale restaurant, and a selection of stylishbars. With a commitment to outstanding guest experiences, Ambiance Cafeteria has consistently set new standards in service, ambiance, and innovation. Each facet of the business reflects a dedication to quality, from the refined accomodations of our hotel to the immersive atmosphere of our nightlife venues and the exceptional cuisine served in our restaurant. Over the years,  Ambiance Cafeteria has become a preferred destination for both local and international guests, earning a reputation for excellence and reliability in the hospitality sector. Our continued growth is driven by passion for hospitality and a vision to create memorable experiences for every guest.

Job Description:

• We are seeking a proactive and detail-oriented IT Support Specialist with 2–4 years of hands-on experience, particularly within a hospitality environment.
• The ideal candidate will have strong problem-solving abilities, a customer-focused mindset, and experience supporting IT systems in hotels, or similar service-driven settings.

Key Responsibilities

• Provide first- and second-line technical support for hardware, software, and network-related issues
• Maintain and troubleshoot Property Management Systems (PMS), POS systems, and guest-facing technologies
• Support IT infrastructure including servers, workstations, printers, and network devices
• Ensure minimal downtime of IT systems critical to hotel operations
• Assist in system upgrades, installations, and configurations
• Monitor system performance and implement preventive maintenance measures
• Respond promptly to service requests and incidents, ensuring high levels of user satisfaction
• Collaborate with vendors and third-party service providers when required
• Maintain accurate documentation of issues, resolutions, and system configurations

Requirements:

• OND in Information Technology, Computer Science or other related discipline.
• 2–4 years of IT support experience, preferably in the hospitality industry
• Strong knowledge of Windows OS, networking fundamentals, and common IT systems
• Familiarity with hospitality software (e.g., PMS, POS systems) is highly desirable
• Excellent troubleshooting and analytical skills
• Strong communication and interpersonal skills
• Ability to work flexible hours, including weekends and holidays if required

Preferred Skills:

• Experience with cloud-based systems and virtualization
• IT certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are an advantage.

What We Offer

• Competitive salary and benefits package
• Opportunity to work in a dynamic hospitality environment
• Career growth and professional development opportunities

Salary

Application Closing Date: 17th April, 2026

Application Instructions:

Candidates should send their CV and Application letter  to: ambiancehr18@gmail.com using "IT SUPPORT FOR IMMEDIATE START" as the subject of the mail.