IT SUPPORTS OFFICER AT BELTON GLOBAL LIMITED | IT SUPPORTS JOBS IN LAGOS

About Company:

Belton Global Limited offers a wide range of services some of which are the Sales, Production and Installation services. Sales Department offers the sales of building materials such as Executive jaccuzzi, steamers, shower rooms, hot tubs, saunas with out standing features (massagers,radios and so on), shower cubicules, shower trays, power showers, standing showers and elevated showers of different colours, designs and sizes, cover baths, fibre baths, bath mixers, assorted brands of ceramic toilet seats & bath tubs, bidet, uriners, bathroom accessories, 3-step towel rails, glass basins, glass block, glass shelves, designed mirrors, soap dish, unique toilet brushes & foot mats, different brands & liters of water heater and over head tanks, swimming pool materials, bore hole materials, squats, PVC.

Job Description:

We are seeking a high-velocity and technically astute IT Support Officer to anchor the digital operations of our Ikeja facility. In a competitive urban commercial hub, success is defined by "Uptime Sovereignty", the ability to harmonize high-fidelity hardware maintenance with the clinical precision required for network security, data integrity, and end-user enablement. This role is designed for a "Systems Architect" with 3–5 years of experience who can blend "Troubleshooting Grit" (resolving logged errors in real-time) with the "Strategic Foresight" required to advise on equipment upgrades and technological trends.

Requirements:

1. Infrastructure Orchestration & Performance Governance

• Systems Sovereignty: Monitor hardware, software, and network performance metrics with millimetric precision, ensuring the enterprise backbone operates at peak efficiency.

• Maintenance Engineering: Execute high-speed hardware upgrades and software patches, maintaining an audit-ready "Source of Truth" for all system versions and configurations.

• Diagnostic Excellence: Perform rigorous diagnostic tests and document IT processes to prevent recurring errors and reduce the "Mean Time to Repair" (MTTR).

2. Technical Enablement & End-User Diplomacy

• Assistance Velocity: Provide high-fidelity technical support to staff and customers, resolving logged tickets with a focus on "First-Contact Resolution."

• Capability Building: Act as the primary technical educator, training end-users on hardware functionality and software programs to increase overall organizational productivity.

• Cross-Departmental Consulting: Collaborate synchronously with IT managers and other departments to identify and fulfill specific technological needs.

3. Data Sovereignty & Security Integrity

• Security Stewardship: Maintain database integrity and enforce robust system security protocols to protect company data from internal and external threats.

• Innovation Reconnaissance: Keep a clinical eye on technological advancements and IT support trends, proposing upgrades that ensure the company remains at the "Cutting Edge."

• Helpdesk Management: Utilize professional IT helpdesk software (e.g., Freshservice, SysAid) to track performance, manage workflows, and provide data-driven support reports.

Qualifications and Skills:

Professional Profile

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Experience: 3–5 years of robust experience as an IT Support Specialist in a fast-paced environment.

• Technical Mastery: In-depth knowledge of computer hardware, networking (LAN/WAN/VPN), and database maintenance.

Core Competencies

• Helpdesk Sovereignty: Proficiency in IT service management (ITSM) tools such as Freshservice or SysAid.

• Interpersonal Power: Exceptional communication skills with the ability to simplify technical jargon for diverse audiences.

• Diagnostic Grit: Advanced problem-solving skills with a clinical focus on system performance and security.

.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested candidates should send their Documents to: beltongloballimited@gmail.com using the Job Position  as the subject of the