IMS L2 ENGINEER AT PHILLIPS OUTSOURCING LIMITED

About Company:

Phillips Outsourcing Limited has been in existence for over 17 years. We have vast experience in the outsourcing business as we currently manage resources for major clients in all sectors of the Nigerian economy. Our framework is developed to fully support the businesses of our clients, ensuring continuous improvement of the outsourced services. This ultimately thrusts our clients to achieve their business objectives.

Job Description:

• Configuration management, new integrations, number routings – (add/delete/modify)
• KPI monitoring and Optimization of network and fine tuning to improve KPIs, stability and quality
• Troubleshooting and debugging critical network issues ensuring minimal impact and within SLAs during outages
• Alarms Resolution
• Providing backend support to L1 Team, customer support and liasing with L3/R&D/ backend for rectifications support team
• Execute software patches/upgrades/rectifications
• Provide basic and advanced on weekly training to Opco teams
• Follow the process to execute network changes along with CS team based on customer requirements/requests during maintenance windows
• Follow the process to execute network changes along with PS team based on customer requirements/requests/changes that will affect IMS network during maintenance windows
• Support teams such as IN during validation testing and debugging after execution of CRs
• Disaster recovery on IMS network
• VoLTE Roaming configuration testing and troubleshooting.

Requirements:

• Minimum of 5 years proven work experience
• Strong Knowledge of Telecom Cloud, CS, EPC and IP networks
• Strong problem-solving and analytical skills.
• Clear and effective communication with both technical and non-technical stakeholders.
• Familiarity with ITIL processes (Incident, Problem, Change Management).
• Experience with monitoring tools and performance tuning.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested candidates should send their  CV and cover letter to info@phillipsoutsourcing.net