FRONT DESK / GUEST SERVICES OFFICER AT CVM CAREER COMPANY | FRONT DESK / GUEST SERVICES JOBS IN LAGOS

About Company:

CVM Careers, a recruitment Company, is recruiting suitable candidates to fill the position above.

Job Description:

We are seeking a high-integrity and vigilant Front Desk & Operations Executive to lead the guest services function at our Sangotedo facility. In the serviced apartment sector, the Front Desk is more than a reception point; it is the "Command Center" for guest comfort and property safety. This role is designed for a "Hospitality Guardian", a professional who can balance high-touch guest relations with the operational rigor required to manage a 24-hour shift rotation.

Your mission is to ensure "Seamless Stays and Absolute Operational Vigilance." You will be the primary anchor for the property: responsible for managing the guest lifecycle—from digital booking to check-out, while simultaneously overseeing facility security and utility performance. If you possess "Operational Grit," a professional etiquette, and the stamina for a 1-Day-On / 1-Day-Off schedule, we want you to drive our front-office excellence.

Requirements:

1. Guest Lifecycle & Service Architecture

• Check-In/Out Mastery: Manage guest arrivals and departures with surgical precision, ensuring all documentation, key issuance, and billing are handled accurately.

• Service Diplomacy: Serve as the primary navigator for guest inquiries regarding high-end amenities (Wi-Fi, electric burners, etc.) and resolve maintenance or service complaints with professional poise.

• Relationship Stewardship: Manage the "Customer Journey" to ensure guest satisfaction leads to repeat bookings and positive digital reviews.

2. Front Office Governance & Financial Integrity

• Reservations Management: Administer bookings across multiple digital platforms, maintaining real-time room availability to prevent double-bookings.

• Payment Processing: Manage guest billing and payment reconciliation with a high level of financial accuracy and integrity.

• Digital Communication: Utilize WhatsApp and property management systems to maintain constant, professional touchpoints with guests and management.

3. Facility Oversight & Safety Vigilance

• Security Monitoring: Actively monitor 24/7 CCTV feeds to ensure the safety of guests and property assets during your 24-hour shift.

• Utility Governance: Act as the first responder for facility issues, promptly notifying management of concerns regarding backup generator performance or other essential services.

• Housekeeping Synergy: Coordinate closely with the Housekeeping team to ensure "Room Readiness" and strict adherence to cleanliness standards before guest arrival.

Qualifications and Skills:

Professional Profile

• Experience: Prior experience in a Hotel, Serviced Apartment, or high-end hospitality environment is strongly preferred.

• Technical Savvy: Proficiency in using property management software, WhatsApp for Business, and basic office tools (Excel/Word).

• Location: Must be able to commute to Sangotedo for a 24-hour shift rotation.

Core Competencies

• Operational Grit: The physical and mental stamina to maintain high service standards during a 24-hour shift (8:00 AM – 8:00 AM).

• Communication Mastery: Excellent etiquette and a welcoming, professional personality.

• Multitasking Precision: The ability to manage check-ins while monitoring security feeds and facility utilities without compromising accuracy.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should their CV to: cvmakeover.cv@gmail.com using the Job Position as the subject of the email.