CUSTOMER SERVICE OFFICER AT SMASH TECHNOLOGY

About Company:

Smash Technology is a tech group of companies focused on employing technology to service its clients locally and globally. Initially, the brand focused on Transport Investment across the country and beyond before pivoting into other viable sectors such as E-hailing, E-commerce, Food delivery, Booking platform, Virtual Office platforms, Travels, Real Estate, Social Networking among others. Smash Technology is a combination of almost a decade of visionary leadership, hard work, and dedication from many experienced and committed men and women who are aligned with the core purpose and goal of the brand.

Job Description:

• Ability to meet targets
• Ability to drives sales
• Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
• Provide accurate product and service information.
• Resolve complaints, escalating complex issues when necessary.
• Process orders, refunds, and returns in line with company policy.
• Maintain updated customer records and track interactions using CRM tools.
• Ensure customer follow-up and feedback collection.
• Establish sales and indoor marketing with customer insights.
• Continuously seek ways to improve service delivery

Requirements:

• Excellent verbal and written communication skills.
• Strong product presentation and client engagement skills.
• Proficient in CRM systems, email etiquette, and digital sales tools.
• Strong collaboration mindset with internal teams.
• Goal-driven, self-motivated, and adaptable under pressure

Qualifications and Skills:

• Minimum of 3 years' experience in a customer service, sales, or marketing role.
• Proven ability to manage a sales pipeline and close deals consistently.

Salary

Application Closing Date: Not specified

Application Instructions:

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