CUSTOMER CARE REPRESENTATIVE AT THE VAULT RECRUITMENT (TVR) | CUSTOMER CARE JOBS IN LAGOS

About Company:

The Vault Recruitment (TVR) is a fast growing recruitment firm specializing in connecting top talent with SME's and Startup organizations. Our team of experienced recruiters understands the unique needs and challenges of the modern job market and uses our extensive network and industry knowledge to find the best candidates for our clients

Job Description:

We are seeking a high-velocity and structurally elite Female Customer Care Representative to anchor the engagement engine of our team. In a specialized service landscape where institutional momentum is dictated by the speed of the resolution and the precision of the interaction success is defined by "Relationship Sovereignty", the ability to harmonize customer inquiries with the clinical precision required for Product Knowledge, Complaint Resolution, and Order Processing. This role is designed for an "Engagement Architect", specifically a professional with at least an SSCE qualification who can blend "Relational Grit" (handling diverse customer concerns with politeness) with the "Digital Agility" required to maintain accurate interaction records and support sales workflows.

Requirements:

1. Orchestration & Engagement Governance

• Inquiry Sovereignty: Attend to customer requests and complaints with millimetric focus, acting as the primary "Source of First-Impression Excellence."

• Information Architecture: Provide accurate and high-fidelity details about products and services, providing the "Structural Foundation" for informed customer decisions.

• Integrity Stewardship: Ensure a positive and satisfactory experience at all times, ensuring the "Source of Brand Loyalty" is elite and uncompromised.

2. Tactical Resilience & Resolution Logic

• Resolution Sovereignty: Resolve customer issues promptly and manage escalations, acting as the primary "Source of Conflict Mitigation."

• Data Architecture: Maintain proper and organized records of all customer interactions, providing the "Functional Foundation" for service continuity.

• Sales Stewardship: Support order processing and sales workflows where required, maintaining the "Source of Revenue Momentum."

3. Operational Integrity & Service Power

• Listening Sovereignty: Utilize active listening to identify and solve core customer needs, acting as the primary "Source of Problem-Solving Accuracy."

• System Architecture: Leverage basic computer knowledge to optimize response times, providing the "Relational Foundation" for modern service delivery.

• Velocity Logic: Utilize Customer-Oriented Agility to accelerate the "Inquiry-to-Resolution" cycle, maximizing the "Source of Service Throughput."

Qualifications and Skills:

Professional Profile

• Education: Minimum of SSCE qualification.

• Experience: 0 - 1 year in a customer service role (preferred).

• Gender: Female (specifically requested for gender balance).

• Technical Power: Basic computer knowledge is a distinct advantage.

Core Competencies

• Relational Grit: Strong communication, interpersonal, and listening skills.

• Relationship Sovereignty: Developing mastery of the "Inquiry-Solve-Record-Retain" lifecycle.

• Execution Power: Ability to work reliably in a fast-paced and customer-oriented environment.

Salary

Application Closing Date: Not specified

Application Instructions:

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